-50
NPS
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FlexJobs Corporation
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About FlexJobs Corporation's Brand
FlexJobs is a job search site, specializing in professional telecommuting, part-time, freelance, and flexible jobs.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
FlexJobs Corporation NPS
FlexJobs Corporation's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether FlexJobs Corporation's customers would recommend using the product based on a scale of -100 to 100.
FlexJobs Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
FlexJobs Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jan 2024 -50 | Jan 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FlexJobs Corporation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of FlexJobs Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FlexJobs Corporation Product Quality
3.2/5
FlexJobs Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock FlexJobs Corporation's overall Product Quality score rated by its users and customers.
FlexJobs Corporation Product Information
FlexJobs Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.flexjobs.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Content
Small Business Services
FlexJobs Corporation Pricing
FlexJobs Corporation ROI & Value For Money
2.7/5
FlexJobs Corporation has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FlexJobs Corporation's overall ROI score rated by its users and customers.
FlexJobs Corporation Customer Satisfaction (CSAT)
FlexJobs Corporation Customer Satisfaction (CSAT) Score
50 / 100
FlexJobs Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FlexJobs Corporation Customer Service
2.5/5
FlexJobs Corporation has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FlexJobs Corporation's overall Customer Service score rated by its users and customers.
About FlexJobs Corporation's Customer Service
Address
4845 Pearl East Cir Ste 101, 23790, Boulder, CO 80301-6113
Website
http://www.flexjobs.com
Phone Number
866-991-9222
FlexJobs Corporation's Social Links
FlexJobs Corporation as an Employer
2.5/5
FlexJobs Corporation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
FlexJobs Corporation scored a -50 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of FlexJobs Corporation would recommend the brand to a friend. ENPS measures how likely FlexJobs Corporation employees would recommend working at FlexJobs Corporation to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 46% | Promoters |
|---|---|
| 0% | Passive |
| 54% | Detractors |
