14
NPS
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Flexport
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About Flexport's Brand
Flexport is the modern freight forwarder. Combining technology, infrastructure and expertise, we are building the Operating System for Global Trade.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Flexport CMO
Jeff Thomas
Jeff Thomas serves as the Chief Marketing Officer of Flexport. Jeff started at Flexport in October of 2018. Jeff currently resides in San Francisco Bay Area.
Flexport NPS
Flexport's Net Promoter Score (NPS) is a 14 with 47% Promoters, 20% Passives, and 33% Detractors. Net Promoter Score tracks whether Flexport's customers would recommend using the product based on a scale of -100 to 100.
Flexport Overall NPS
| 47% | Promoters |
|---|---|
| 20% | Passives |
| 33% | Detractors |
Flexport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 18 | Sep 2023 | 18 |
Oct 2023 17 | Oct 2023 | 17 |
Dec 2023 16 | Dec 2023 | 16 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 14 | Mar 2024 | 14 |
Aug 2024 14 | Aug 2024 | 14 |
Nov 2024 14 | Nov 2024 | 14 |
Jan 2025 14 | Jan 2025 | 14 |
Mar 2025 14 | Mar 2025 | 14 |
Jan 2026 14 | Jan 2026 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flexport NPS by Gender
Female customers rated Flexport's NPS 3 points higher than Male customers.
Male
-3
Flexport's NPS was rated -3 by Male customers on Comparably.
39%
Promoters
19%
Passives
42%
Detractors
Female
0
Flexport's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Flexport NPS by Ethnicity
Flexport's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other 20 | Other | 20 |
Flexport NPS by Age
Flexport's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Flexport NPS by Usage
Flexport's NPS was rated the highest by customers who have used Flexport's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 6 | Less than 1 Year | 6 |
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Flexport Customer Reviews
Out of the 14 Flexport customer reviews 9 were positive and 5 were constructive. Flexport customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Flexport Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Flexport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Flexport Customer Loyalty Score by Gender
Female customers rated Flexport's Customer Loyalty score 32% higher than Male customers.
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Male
68%
Yes
Female
100%
Yes
Flexport Customer Loyalty Score by Ethnicity
Flexport's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flexport.
70
out of 100
Caucasian
70
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
100
out of 100
Other
Flexport Customer Loyalty Score by Age
Flexport's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Flexport.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 73% | 31-35 | 73% |
36-40 61% | 36-40 | 61% |
41-45 66% | 41-45 | 66% |
46-50 78% | 46-50 | 78% |
51-55 70% | 51-55 | 70% |
Flexport Customer Loyalty Score by Usage
Flexport's Customer Loyalty score was rated the highest by customers who have used Flexport's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Flexport Customer Loyalty Score by Industry
Flexport's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Fashion and Beauty industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Flexport Product Quality
3.7/5
Flexport has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Flexport Product Information
Flexport’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Flexport's product the highest. Reviewers from the Consumer Electronics industry rated Flexport the lowest at 2.
- Website
- https://www.flexport.com/
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Flexport Product Quality
Flexport's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 46-50.
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Ranked Flexport Product Quality the Highest
Ranked Flexport Product Quality the Lowest
Flexport Product Quality Score by Gender
Female customers rated Flexport's Product Quality score 1.5 stars higher than Male customers.
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Male
3.1/5
Female
4.6/5
Flexport Product Quality Score by Ethnicity
Flexport's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Flexport.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.1 | Other | 4.1 |
Flexport Product Quality Score by Age
Flexport's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Flexport.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3 | 41-45 | 3 |
46-50 1.9 | 46-50 | 1.9 |
51-55 4.1 | 51-55 | 4.1 |
Flexport Product Quality Score by Usage
Flexport's Product Quality score was rated the highest by customers who have used Flexport's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Flexport Product Quality Score by Industry
Flexport's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Electronics industry customers.
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Flexport Pricing
Flexport ROI & Value For Money
3.8/5
Flexport has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Flexport Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Consumer Electronics industry think that they had the lowest ROI from Flexport.
Quick Insights into Flexport ROI
Flexport's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Consumer Electronics industry.
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Ranked Flexport ROI the Highest
Ranked Flexport ROI the Lowest
Flexport ROI Score by Gender
Female customers rated Flexport's ROI score 0.9 stars higher than Male customers.
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Male
3.2/5
Female
4.1/5
Flexport ROI Score by Ethnicity
Flexport's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Flexport.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.4 | Other | 3.4 |
Flexport ROI Score by Age
Flexport's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Flexport.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.1 | 46-50 | 2.1 |
51-55 4.1 | 51-55 | 4.1 |
Flexport ROI Score by Usage
Flexport's ROI score was rated the highest by customers who have used Flexport's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Flexport ROI Score by Industry
Flexport's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Electronics industry customers.
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Flexport Customer Satisfaction (CSAT)
Flexport Customer Satisfaction (CSAT) Score
71 / 100
Flexport has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
39%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flexport Customer Satisfaction
Flexport's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Flexport's products/services for 5 to 10 Years.
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Ranked Flexport Customer Satisfaction the Highest
Ranked Flexport Customer Satisfaction the Lowest
Flexport Customer Satisfaction Score by Gender
Female customers rated Flexport's Customer Satisfaction score 40 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 24% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 12% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Flexport Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Flexport's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
19%
Very Dissatisfied
19%
CSAT according to Asian or Pacific Islander
Flexport's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
20%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Flexport's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Flexport.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Flexport Customer Satisfaction Score by Age
Flexport's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Flexport.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 84% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 34% |
Flexport Customer Satisfaction Score by Usage
Flexport's Customer Satisfaction score was rated the highest by customers who have used Flexport's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Flexport Customer Satisfaction Score by Industry
Flexport's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Flexport Customer Service
3.8/5
Flexport has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Flexport's overall Customer Service score rated by its users and customers.
About Flexport's Customer Service
Address
760 Market Street, San Francisco, CA 94103
Website
https://www.flexport.com/
Phone Number
415-231-5252
Flexport's Social Links
Quick Insights into Flexport Customer Service
Flexport's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Flexport's Customer Service score.
Ranked Flexport Customer Service the Highest
Ranked Flexport Customer Service the Lowest
Flexport Customer Service Score by Gender
Female customers rated Flexport's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Flexport.
Male
3.1/5
Female
4/5
Flexport Customer Service Score by Ethnicity
Flexport's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Flexport.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.7 | Other | 3.7 |
Flexport Customer Service Score by Age
Flexport's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Flexport.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2 | 46-50 | 2 |
51-55 4 | 51-55 | 4 |
Flexport Customer Service Score by Usage
Flexport's Customer Service score was rated the highest by customers who have used Flexport's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Flexport Customer Service Score by Industry
Flexport's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Electronics industry customers.
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Flexport as an Employer
4.5/5
Flexport has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Flexport scored a 14 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Flexport would recommend the brand to a friend. ENPS measures how likely Flexport employees would recommend working at Flexport to a friend.
Net Promoter Score
14
NPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
