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NPS
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Flight Centre Travel Group
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About Flight Centre Travel Group's Brand
Provider of retail, wholesale and corporate travel management services intended to become the world's most exciting and profitable travel retailer. The company owns operations in 14 countries and works closely with a pool of preferred suppliers and tour operators to develop and promote attractive and responsible holiday options as well as a range of tours built around social and environmental causes, enabling customers to experience the best holidays.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Flight Centre Travel Group NPS
Flight Centre Travel Group's Net Promoter Score (NPS) is a -1 with 31% Promoters, 37% Passives, and 32% Detractors. Net Promoter Score tracks whether Flight Centre Travel Group's customers would recommend using the product based on a scale of -100 to 100.
Flight Centre Travel Group Overall NPS
| 31% | Promoters |
|---|---|
| 37% | Passives |
| 32% | Detractors |
Flight Centre Travel Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 50 | Jun 2022 | 50 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 -29 | May 2023 | -29 |
Jul 2023 -38 | Jul 2023 | -38 |
Nov 2023 -44 | Nov 2023 | -44 |
Mar 2024 -30 | Mar 2024 | -30 |
May 2024 -6 | May 2024 | -6 |
Sep 2024 0 | Sep 2024 | 0 |
Jun 2025 0 | Jun 2025 | 0 |
Aug 2025 -1 | Aug 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flight Centre Travel Group NPS by Gender
Flight Centre Travel Group's NPS was rated 49 by Female customers on Comparably.
Female
49
Flight Centre Travel Group's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Male
N/A
Flight Centre Travel Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Flight Centre Travel Group NPS by Ethnicity
Flight Centre Travel Group's NPS was rated 67 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Flight Centre Travel Group NPS by Age
Flight Centre Travel Group's NPS was rated 67 points by customers ages 51-55 on Comparably.
Flight Centre Travel Group NPS by Usage
Flight Centre Travel Group's NPS was rated 75 points by customers who have used Flight Centre Travel Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 75 | Less than 1 Year | 75 |
Flight Centre Travel Group Customer Reviews
Out of the 2 Flight Centre Travel Group customer reviews 1 was positive and 1 was constructive. Flight Centre Travel Group customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Flight Centre Travel Group Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Flight Centre Travel Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flight Centre Travel Group Customer Loyalty Score by Gender
Flight Centre Travel Group's Customer Loyalty score was rated 40 by Female customers on Comparably.
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Female
40%
Yes
Male
N/A
Yes
Flight Centre Travel Group Customer Loyalty Score by Ethnicity
Flight Centre Travel Group's Customer Loyalty score was rated 10% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flight Centre Travel Group.
10
out of 100
Hispanic or Latino
Flight Centre Travel Group Customer Loyalty Score by Age
Flight Centre Travel Group's Customer Loyalty score was rated 10% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Flight Centre Travel Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 10% | 51-55 | 10% |
Flight Centre Travel Group Customer Loyalty Score by Usage
Flight Centre Travel Group's Customer Loyalty score was rated 10% by customers who have used Flight Centre Travel Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Flight Centre Travel Group Customer Loyalty Score by Industry
Flight Centre Travel Group's Customer Loyalty score was rated 10% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Flight Centre Travel Group Product Quality
3.1/5
Flight Centre Travel Group has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Flight Centre Travel Group Product Information
Flight Centre Travel Group’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Flight Centre Travel Group's product the highest.
- Website
- www.fctgl.com
- Company Size
- 10,000+ Employees
Quick Insights into Flight Centre Travel Group Product Quality
Flight Centre Travel Group's Product Quality score was rated highest by Female customers.
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Ranked Flight Centre Travel Group Product Quality the Highest
Flight Centre Travel Group Product Quality Score by Gender
Flight Centre Travel Group's Product Quality score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Flight Centre Travel Group.
Female
2.8/5
Male
N/A
Flight Centre Travel Group Product Quality Score by Ethnicity
Flight Centre Travel Group's Product Quality score was rated 2.5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Flight Centre Travel Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
Flight Centre Travel Group Product Quality Score by Age
Flight Centre Travel Group's Product Quality score was rated 2.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Flight Centre Travel Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
Flight Centre Travel Group Product Quality Score by Usage
Flight Centre Travel Group's Product Quality score was rated 2.2 stars by customers who have used Flight Centre Travel Group's products/services for Less than 1 Year.
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Flight Centre Travel Group Product Quality Score by Industry
Flight Centre Travel Group's Product Quality score was rated 2.5 stars by Education industry customers.
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Flight Centre Travel Group Pricing
Flight Centre Travel Group ROI & Value For Money
3.6/5
Flight Centre Travel Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Flight Centre Travel Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Flight Centre Travel Group ROI
Flight Centre Travel Group's ROI score was rated highest by customers ages 51-55.
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Ranked Flight Centre Travel Group ROI the Highest
Flight Centre Travel Group ROI Score by Gender
Flight Centre Travel Group's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Flight Centre Travel Group.
Female
4.1/5
Male
N/A
Flight Centre Travel Group ROI Score by Ethnicity
Flight Centre Travel Group's ROI score was rated 4.1 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Flight Centre Travel Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Flight Centre Travel Group ROI Score by Age
Flight Centre Travel Group's ROI score was rated 4.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Flight Centre Travel Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
Flight Centre Travel Group ROI Score by Usage
Flight Centre Travel Group's ROI score was rated 4.1 stars by customers who have used Flight Centre Travel Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Flight Centre Travel Group ROI Score by Industry
Flight Centre Travel Group's ROI score was rated 4.1 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Flight Centre Travel Group Customer Satisfaction (CSAT)
Flight Centre Travel Group Customer Satisfaction (CSAT) Score
38 / 100
Flight Centre Travel Group has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
15%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flight Centre Travel Group Customer Satisfaction
Flight Centre Travel Group's Customer Satisfaction score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Flight Centre Travel Group's Customer Satisfaction.
Ranked Flight Centre Travel Group Customer Satisfaction the Highest
Flight Centre Travel Group Customer Satisfaction Score by Gender
Flight Centre Travel Group's Customer Satisfaction score was rated 20 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Flight Centre Travel Group.
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Flight Centre Travel Group Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Flight Centre Travel Group's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Flight Centre Travel Group.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
Flight Centre Travel Group Customer Satisfaction Score by Age
Flight Centre Travel Group's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Flight Centre Travel Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
Flight Centre Travel Group Customer Satisfaction Score by Usage
Flight Centre Travel Group's Customer Satisfaction score was rated 25 points by customers who have used Flight Centre Travel Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Flight Centre Travel Group Customer Satisfaction Score by Industry
Flight Centre Travel Group's Customer Satisfaction score was rated 33 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Flight Centre Travel Group Customer Satisfaction Score by Industry",
"text": "Flight Centre Travel Group's Customer Satisfaction score was rated 33 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Flight Centre Travel Group's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
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]
}Flight Centre Travel Group Customer Service
3.3/5
Flight Centre Travel Group has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Flight Centre Travel Group's overall Customer Service score rated by its users and customers.
About Flight Centre Travel Group's Customer Service
Address
4101
Website
www.fctgl.com
Phone Number
7
Quick Insights into Flight Centre Travel Group Customer Service
Flight Centre Travel Group's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Flight Centre Travel Group's Customer Service score.
Ranked Flight Centre Travel Group Customer Service the Highest
Flight Centre Travel Group Customer Service Score by Gender
Flight Centre Travel Group's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Flight Centre Travel Group.
Female
3.5/5
Male
N/A
Flight Centre Travel Group Customer Service Score by Ethnicity
Flight Centre Travel Group's Customer Service score was rated 4.1 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Flight Centre Travel Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Flight Centre Travel Group Customer Service Score by Age
Flight Centre Travel Group's Customer Service score was rated 4.1 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Flight Centre Travel Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.1 | 51-55 | 4.1 |
Flight Centre Travel Group Customer Service Score by Usage
Flight Centre Travel Group's Customer Service score was rated 4 stars by customers who have used Flight Centre Travel Group's products/services for Less than 1 Year.
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Flight Centre Travel Group Customer Service Score by Industry
Flight Centre Travel Group's Customer Service score was rated 4.1 stars by Education industry customers.
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Flight Centre Travel Group as an Employer
2.5/5
Flight Centre Travel Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Flight Centre Travel Group
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Flight Centre Travel Group scored a -1 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Flight Centre Travel Group would recommend the brand to a friend. ENPS measures how likely Flight Centre Travel Group employees would recommend working at Flight Centre Travel Group to a friend.
Net Promoter Score
-1
NPS Score
| 31% | Promoters |
|---|---|
| 37% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 21% | Promoters |
|---|---|
| 29% | Passive |
| 50% | Detractors |
