29
NPS
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FlightSafety International
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About FlightSafety International's Brand
FlightSafety International is a provider of professional aviation training, simulation equipment and software.
Brand at a Glance
88%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
FlightSafety International NPS
FlightSafety International's Net Promoter Score (NPS) is a 29 with 61% Promoters, 7% Passives, and 32% Detractors. Net Promoter Score tracks whether FlightSafety International's customers would recommend using the product based on a scale of -100 to 100.
FlightSafety International Overall NPS
| 61% | Promoters |
|---|---|
| 7% | Passives |
| 32% | Detractors |
FlightSafety International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 74 | Jan 2023 | 74 |
Apr 2023 63 | Apr 2023 | 63 |
May 2023 64 | May 2023 | 64 |
Sep 2023 56 | Sep 2023 | 56 |
Nov 2023 47 | Nov 2023 | 47 |
Jan 2024 50 | Jan 2024 | 50 |
Mar 2024 36 | Mar 2024 | 36 |
Jun 2024 39 | Jun 2024 | 39 |
Jul 2024 41 | Jul 2024 | 41 |
Nov 2024 44 | Nov 2024 | 44 |
Sep 2025 32 | Sep 2025 | 32 |
Oct 2025 28 | Oct 2025 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FlightSafety International NPS by Gender
FlightSafety International's NPS was rated 66 by Male customers on Comparably.
Male
66
FlightSafety International's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
N/A
FlightSafety International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FlightSafety International NPS by Ethnicity
FlightSafety International's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
FlightSafety International Customer Reviews
Out of the 2 FlightSafety International customer reviews 2 were positive and 0 were constructive. FlightSafety International customer reviews reflect that all customers have a favorable experience using the products/services of the company.
FlightSafety International Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of FlightSafety International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FlightSafety International Customer Loyalty Score by Gender
FlightSafety International's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FlightSafety International.
Male
100%
Yes
Female
N/A
Yes
FlightSafety International Customer Loyalty Score by Ethnicity
FlightSafety International's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FlightSafety International.
100
out of 100
Caucasian
FlightSafety International Customer Loyalty Score by Industry
FlightSafety International's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FlightSafety International Product Quality
4/5
FlightSafety International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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FlightSafety International Product Information
FlightSafety International’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated FlightSafety International's product the highest.
- Website
- https://www.flightsafety.com
- Company Size
- 1,001-5,000 Employees
Industry
Aerospace and Aviation
Quick Insights into FlightSafety International Product Quality
FlightSafety International's Product Quality score was rated highest by Caucasian customers.
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Ranked FlightSafety International Product Quality the Highest
FlightSafety International Product Quality Score by Gender
FlightSafety International's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FlightSafety International.
Male
4.2/5
Female
N/A
FlightSafety International Product Quality Score by Ethnicity
FlightSafety International's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FlightSafety International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
FlightSafety International Product Quality Score by Industry
FlightSafety International's Product Quality score was rated 4.1 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FlightSafety International Pricing
FlightSafety International ROI & Value For Money
3.6/5
FlightSafety International has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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FlightSafety International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into FlightSafety International ROI
FlightSafety International's ROI score was rated highest by Caucasian customers.
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Ranked FlightSafety International ROI the Highest
FlightSafety International ROI Score by Gender
FlightSafety International's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FlightSafety International.
Male
4/5
Female
N/A
FlightSafety International ROI Score by Ethnicity
FlightSafety International's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FlightSafety International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
FlightSafety International ROI Score by Industry
FlightSafety International's ROI score was rated 3.8 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FlightSafety International Customer Satisfaction (CSAT)
FlightSafety International Customer Satisfaction (CSAT) Score
68 / 100
FlightSafety International has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FlightSafety International Customer Satisfaction
FlightSafety International's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked FlightSafety International Customer Satisfaction the Highest
FlightSafety International Customer Satisfaction Score by Gender
FlightSafety International's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FlightSafety International.
83 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
FlightSafety International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FlightSafety International's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FlightSafety International.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
FlightSafety International Customer Satisfaction Score by Industry
FlightSafety International's Customer Satisfaction score was rated 75 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "FlightSafety International Customer Satisfaction Score by Industry",
"text": "FlightSafety International's Customer Satisfaction score was rated 75 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "FlightSafety International's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
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}FlightSafety International Customer Service
3.8/5
FlightSafety International has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FlightSafety International's overall Customer Service score rated by its users and customers.
About FlightSafety International's Customer Service
Address
Marine Air Terminal LaGuardia Airport Flushing, New York City, NY
Website
https://www.flightsafety.com
Phone Number
718565-4100
Quick Insights into FlightSafety International Customer Service
FlightSafety International's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked FlightSafety International's Customer Service score.
Ranked FlightSafety International Customer Service the Highest
FlightSafety International Customer Service Score by Gender
FlightSafety International's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FlightSafety International.
Male
4.2/5
Female
N/A
FlightSafety International Customer Service Score by Ethnicity
FlightSafety International's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FlightSafety International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
FlightSafety International Customer Service Score by Industry
FlightSafety International's Customer Service score was rated 4.1 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
FlightSafety International as an Employer
2.4/5
FlightSafety International has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of FlightSafety International
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
FlightSafety International scored a 29 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of FlightSafety International would recommend the brand to a friend. ENPS measures how likely FlightSafety International employees would recommend working at FlightSafety International to a friend.
Net Promoter Score
29
NPS Score
| 61% | Promoters |
|---|---|
| 7% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 24% | Promoters |
|---|---|
| 18% | Passive |
| 58% | Detractors |
