-40
NPS
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Flint Hills Resources
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About Flint Hills Resources' Brand
Flint Hills Resources LLC, through its subsidiaries, is a leading refining, chemicals and grain processing company.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Flint Hills Resources NPS
Flint Hills Resources's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Flint Hills Resources's customers would recommend using the product based on a scale of -100 to 100.
Flint Hills Resources Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Flint Hills Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
May 2023 -100 | May 2023 | -100 |
Mar 2024 -66 | Mar 2024 | -66 |
May 2024 -75 | May 2024 | -75 |
Jul 2024 -40 | Jul 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flint Hills Resources Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Flint Hills Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flint Hills Resources Product Quality
3.8/5
Flint Hills Resources has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Flint Hills Resources' overall Product Quality score rated by its users and customers.
Flint Hills Resources Product Information
Flint Hills Resources’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.fhr.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Flint Hills Resources Pricing
Flint Hills Resources ROI & Value For Money
3.7/5
Flint Hills Resources has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Flint Hills Resources Customer Satisfaction (CSAT)
Flint Hills Resources Customer Satisfaction (CSAT) Score
80 / 100
Flint Hills Resources has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flint Hills Resources Customer Service
3.7/5
Flint Hills Resources has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Flint Hills Resources' overall Customer Service score rated by its users and customers.
About Flint Hills Resources's Customer Service
Address
4111 East 37th Street N., Wichita, KS 67220
Website
http://www.fhr.com
Phone Number
316-828-3477
Flint Hills Resources as an Employer
3.8/5
Flint Hills Resources has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Flint Hills Resources scored a -40 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Flint Hills Resources would recommend the brand to a friend. ENPS measures how likely Flint Hills Resources employees would recommend working at Flint Hills Resources to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 54% | Promoters |
|---|---|
| 0% | Passive |
| 46% | Detractors |
