81
NPS
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Brand Page
Flipcause
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About Flipcause's Brand
Transforming the Enterprise Fundraising Space
Brand at a Glance
4.3/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Flipcause NPS
Flipcause's Net Promoter Score (NPS) is a 81 with 86% Promoters, 9% Passives, and 5% Detractors. Net Promoter Score tracks whether Flipcause's customers would recommend using the product based on a scale of -100 to 100.
Flipcause Overall NPS
| 86% | Promoters |
|---|---|
| 9% | Passives |
| 5% | Detractors |
Flipcause NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 82 | Aug 2020 | 82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flipcause NPS by Usage
Flipcause's NPS was rated 87 points by customers who have used Flipcause's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 87 | 1 to 2 Years | 87 |
Flipcause Product Quality
4.3/5
Flipcause has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Flipcause Product Information
Flipcause serves markets in the United States.
Flipcause’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.flipcause.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Enterprise
FinTech
Media
SaaS
Small Business Services
Social
Sports & Entertainment
Languages Supported
English
Product Type
Campaign Management Software
Fundraising Software
Flipcause Pricing
Flipcause ROI & Value For Money
4.4/5
Flipcause has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Flipcause Pricing Plans
Starting from $50/month, Flipcause uses a subscription model and offers the following: Flipcause Seed – $100/month paid monthly (total revenue last year – $50K to $250K), Flipcause Growing – $200/month paid monthly (total revenue last year – $250K to $1M), and Flipcause Established – $300/month paid monthly (total revenue last year – over $1M).
Flipcause Customer Service
5/5
Flipcause has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Flipcause's Customer Service
Address
311 Oak St., Suite 110, Oakland, CA 94607
Website
http://www.flipcause.com
Phone Number
(800) 523-1950
Consumer vs. Employees
Flipcause scored a 81 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Flipcause would recommend the brand to a friend. ENPS measures how likely Flipcause employees would recommend working at Flipcause to a friend.
Net Promoter Score
81
NPS Score
| 86% | Promoters |
|---|---|
| 9% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
