6
NPS
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Brand Page
Flipp
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About Flipp's Brand
Flipp is a free app that delivers your favorite weekly ads to your fingertips.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Flipp NPS
Flipp's Net Promoter Score (NPS) is a 6 with 39% Promoters, 28% Passives, and 33% Detractors. Net Promoter Score tracks whether Flipp's customers would recommend using the product based on a scale of -100 to 100.
Flipp Overall NPS
| 39% | Promoters |
|---|---|
| 28% | Passives |
| 33% | Detractors |
Flipp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -7 | Dec 2022 | -7 |
Jan 2023 -7 | Jan 2023 | -7 |
Feb 2023 5 | Feb 2023 | 5 |
May 2023 9 | May 2023 | 9 |
Jun 2023 13 | Jun 2023 | 13 |
Aug 2023 8 | Aug 2023 | 8 |
Oct 2023 7 | Oct 2023 | 7 |
Jan 2024 10 | Jan 2024 | 10 |
Apr 2024 -1 | Apr 2024 | -1 |
May 2024 0 | May 2024 | 0 |
Jun 2024 3 | Jun 2024 | 3 |
Aug 2024 6 | Aug 2024 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flipp NPS by Gender
Female customers rated Flipp's NPS 67 points higher than Male customers.
Male
-34
Flipp's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
33
Flipp's NPS was rated 33 by Female customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Flipp NPS by Ethnicity
Flipp's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Flipp NPS by Age
Flipp's NPS was rated 67 points by customers ages 26-30 on Comparably.
Flipp NPS by Usage
Flipp's NPS was rated 25 points by customers who have used Flipp's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
Flipp Customer Reviews
Out of the 5 Flipp customer reviews 5 were positive and 0 were constructive. Flipp customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Flipp Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Flipp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flipp Customer Loyalty Score by Gender
Female customers rated Flipp's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Flipp Customer Loyalty Score by Ethnicity
Flipp's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flipp.
78
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Flipp Customer Loyalty Score by Age
Flipp's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Flipp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Flipp Customer Loyalty Score by Usage
Flipp's Customer Loyalty score was rated 100% by customers who have used Flipp's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Flipp Customer Loyalty Score by Industry
Flipp's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Flipp Product Quality
3.6/5
Flipp has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Flipp Product Information
Flipp’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Flipp's product the highest.
- Website
- http://www.flipp.com/
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
AdTech
Analytics
Ecommerce and Marketplaces
Marketplaces
Mobile App
SaaS
Quick Insights into Flipp Product Quality
Flipp's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Flipp Product Quality the Highest
Ranked Flipp Product Quality the Lowest
Flipp Product Quality Score by Gender
Female customers rated Flipp's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Flipp.
Male
3/5
Female
4.1/5
Flipp Product Quality Score by Ethnicity
Flipp's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Flipp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Flipp Product Quality Score by Age
Flipp's Product Quality score was rated 4 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Flipp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
Flipp Product Quality Score by Usage
Flipp's Product Quality score was rated 3.6 stars by customers who have used Flipp's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Flipp Product Quality Score by Industry
Flipp's Product Quality score was rated 3.2 stars by Tech industry customers.
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Flipp Pricing
Flipp ROI & Value For Money
3.7/5
Flipp has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Flipp's overall ROI score rated by its users and customers.
Flipp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Flipp ROI
Flipp's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
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Ranked Flipp ROI the Highest
Ranked Flipp ROI the Lowest
Flipp ROI Score by Gender
Female customers rated Flipp's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Flipp.
Male
3.5/5
Female
4.8/5
Flipp ROI Score by Ethnicity
Flipp's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Flipp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Flipp ROI Score by Age
Flipp's ROI score was rated 4.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Flipp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
Flipp ROI Score by Usage
Flipp's ROI score was rated 4.6 stars by customers who have used Flipp's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Flipp ROI Score by Industry
Flipp's ROI score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Flipp Customer Satisfaction (CSAT)
Flipp Customer Satisfaction (CSAT) Score
69 / 100
Flipp has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
8%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flipp Customer Satisfaction
Flipp's Customer Satisfaction score was rated highest by customers who have used Flipp's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Flipp's Customer Satisfaction.
Ranked Flipp Customer Satisfaction the Highest
Ranked Flipp Customer Satisfaction the Lowest
Flipp Customer Satisfaction Score by Gender
Female customers rated Flipp's Customer Satisfaction score 67 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Flipp.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Flipp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Flipp's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Flipp.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Flipp's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Flipp.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Flipp Customer Satisfaction Score by Age
Flipp's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Flipp.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Flipp Customer Satisfaction Score by Usage
Flipp's Customer Satisfaction score was rated 100 points by customers who have used Flipp's products/services for 2 to 5 Years.
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Flipp Customer Satisfaction Score by Industry
Flipp's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Flipp Customer Satisfaction Score by Industry",
"text": "Flipp's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Flipp's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Flipp Customer Service
3.7/5
Flipp has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Flipp's overall Customer Service score rated by its users and customers.
About Flipp's Customer Service
Address
12-3250 Bloor Street West East Tower, Bloor Islington Place, M8X 2X9 Canada
Website
http://www.flipp.com/
Quick Insights into Flipp Customer Service
Flipp's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Flipp's Customer Service score.
Ranked Flipp Customer Service the Highest
Ranked Flipp Customer Service the Lowest
Flipp Customer Service Score by Gender
Female customers rated Flipp's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Flipp.
Male
3.6/5
Female
4.3/5
Flipp Customer Service Score by Ethnicity
Flipp's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Flipp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Flipp Customer Service Score by Age
Flipp's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Flipp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Flipp Customer Service Score by Usage
Flipp's Customer Service score was rated 3.9 stars by customers who have used Flipp's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Flipp Customer Service Score by Industry
Flipp's Customer Service score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Flipp as an Employer
4.5/5
Flipp has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Flipp scored a 6 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Flipp would recommend the brand to a friend. ENPS measures how likely Flipp employees would recommend working at Flipp to a friend.
Net Promoter Score
6
NPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
