-34
NPS
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Brand Page
Float
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About Float's Brand
The travel guide that lets you explore a place through stories about people and places
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Float NPS
Float's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Float's customers would recommend using the product based on a scale of -100 to 100.
Float Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Float NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Float Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Float users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Float Product Quality
1.5/5
Float has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Float's overall Product Quality score rated by its users and customers.
Float Product Information
Float’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://float.travel
- Company Size
- 1-10 Employees
Industry
Tech
Travel
Float Pricing
Float ROI & Value For Money
3/5
Float has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Float's overall ROI score rated by its users and customers.
Float Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Float Customer Service
3.5/5
Float has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Float's overall Customer Service score rated by its users and customers.
About Float's Customer Service
Address
72 Allen St., Florida, NY
Website
http://float.travel
Float as an Employer
4.3/5
Float has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Float scored a -34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Float would recommend the brand to a friend. ENPS measures how likely Float employees would recommend working at Float to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
