-25
NPS
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Flocabulary
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About Flocabulary's Brand
"Flocabulary is a web-based learning program that delivers songs, videos and activities for K-12 students."
Brand at a Glance
86%
Customer Loyalty
3.3/5
Product Quality
2.7/5
Pricing
3.1/5
Customer Service
Flocabulary NPS
Flocabulary's Net Promoter Score (NPS) is a -25 with 31% Promoters, 13% Passives, and 56% Detractors. Net Promoter Score tracks whether Flocabulary's customers would recommend using the product based on a scale of -100 to 100.
Flocabulary Overall NPS
| 31% | Promoters |
|---|---|
| 13% | Passives |
| 56% | Detractors |
Flocabulary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -60 | Sep 2021 | -60 |
Oct 2021 -66 | Oct 2021 | -66 |
Dec 2021 -43 | Dec 2021 | -43 |
Mar 2022 -25 | Mar 2022 | -25 |
Apr 2022 -33 | Apr 2022 | -33 |
Oct 2022 -40 | Oct 2022 | -40 |
Nov 2022 -45 | Nov 2022 | -45 |
Jan 2024 -33 | Jan 2024 | -33 |
Feb 2024 -38 | Feb 2024 | -38 |
Apr 2024 -29 | Apr 2024 | -29 |
Dec 2024 -20 | Dec 2024 | -20 |
Feb 2025 -25 | Feb 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flocabulary Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Flocabulary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flocabulary Product Quality
3.3/5
Flocabulary has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Flocabulary's overall Product Quality score rated by its users and customers.
Flocabulary Product Information
Flocabulary’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.flocabulary.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Flocabulary Pricing
Flocabulary ROI & Value For Money
2.7/5
Flocabulary has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Flocabulary Customer Satisfaction (CSAT)
Flocabulary Customer Satisfaction (CSAT) Score
50 / 100
Flocabulary has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flocabulary Customer Service
3.1/5
Flocabulary has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Flocabulary's overall Customer Service score rated by its users and customers.
About Flocabulary's Customer Service
Address
55 Washington Street, Suite 606, Brooklyn, NY 11201
Website
http://www.flocabulary.com
Phone Number
(718) 852-0105
Flocabulary as an Employer
2.2/5
Flocabulary has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Flocabulary scored a -25 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Flocabulary would recommend the brand to a friend. ENPS measures how likely Flocabulary employees would recommend working at Flocabulary to a friend.
Net Promoter Score
-25
NPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
