100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Flock Safety
Marketing or Exec? Claim Your Free Account
About Flock Safety's Brand
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 6,000 communities, 5,000 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Flock Safety NPS
Flock Safety's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Flock Safety's customers would recommend using the product based on a scale of -100 to 100.
Flock Safety Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Flock Safety NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flock Safety Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Flock Safety users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flock Safety Product Quality
5/5
Flock Safety has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flock Safety's overall Product Quality score rated by its users and customers.
Flock Safety Product Information
Flock Safety’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://flocksafety.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Flock Safety Pricing
Flock Safety ROI & Value For Money
4.5/5
Flock Safety has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Flock Safety's overall ROI score rated by its users and customers.
Flock Safety Customer Satisfaction (CSAT)
Flock Safety Customer Satisfaction (CSAT) Score
100 / 100
Flock Safety has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flock Safety Customer Service
4/5
Flock Safety has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Flock Safety's overall Customer Service score rated by its users and customers.
About Flock Safety's Customer Service
Address
Atlanta, Atlanta, GA 30305
Website
http://flocksafety.com
Flock Safety's Social Links
Flock Safety as an Employer
4.3/5
Flock Safety has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Flock Safety scored a 100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Flock Safety would recommend the brand to a friend. ENPS measures how likely Flock Safety employees would recommend working at Flock Safety to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
