14
NPS
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FloQast
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About FloQast's Brand
FloQast is built from the ground up by accountants for accountants, providing a unique foundation for accounting operations that works exactly the way accountants expect and supports the tools they love.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
FloQast NPS
FloQast's Net Promoter Score (NPS) is a 14 with 44% Promoters, 26% Passives, and 30% Detractors. Net Promoter Score tracks whether FloQast's customers would recommend using the product based on a scale of -100 to 100.
FloQast Overall NPS
| 44% | Promoters |
|---|---|
| 26% | Passives |
| 30% | Detractors |
FloQast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 14 | Nov 2024 | 14 |
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 14 | Feb 2025 | 14 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 16 | Apr 2025 | 16 |
May 2025 16 | May 2025 | 16 |
Jun 2025 15 | Jun 2025 | 15 |
Aug 2025 16 | Aug 2025 | 16 |
Oct 2025 15 | Oct 2025 | 15 |
Nov 2025 14 | Nov 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FloQast NPS by Gender
Female customers rated FloQast's NPS 21 points higher than Male customers.
Male
8
FloQast's NPS was rated 8 by Male customers on Comparably.
50%
Promoters
8%
Passives
42%
Detractors
Female
29
FloQast's NPS was rated 29 by Female customers on Comparably.
50%
Promoters
29%
Passives
21%
Detractors
FloQast NPS by Ethnicity
FloQast's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 0 | Other | 0 |
FloQast NPS by Age
FloQast's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
FloQast NPS by Usage
FloQast's NPS was rated the highest by customers who have used FloQast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -7 | Less than 1 Year | -7 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
FloQast Customer Reviews
Out of the 2 FloQast customer reviews 2 were positive and 0 were constructive. FloQast customer reviews reflect that all customers have a favorable experience using the products/services of the company.
FloQast Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of FloQast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FloQast Customer Loyalty Score by Gender
Female customers rated FloQast's Customer Loyalty score 26% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FloQast.
Male
55%
Yes
Female
81%
Yes
FloQast Customer Loyalty Score by Ethnicity
FloQast's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FloQast.
61
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
55
out of 100
Other
FloQast Customer Loyalty Score by Age
FloQast's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FloQast.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 70% | 26-30 | 70% |
31-35 55% | 31-35 | 55% |
36-40 55% | 36-40 | 55% |
41-45 55% | 41-45 | 55% |
FloQast Customer Loyalty Score by Usage
FloQast's Customer Loyalty score was rated the highest by customers who have used FloQast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FloQast Customer Loyalty Score by Industry
FloQast's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FloQast Product Quality
3.7/5
FloQast has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock FloQast's overall Product Quality score rated by its users and customers.
FloQast Product Information
FloQast’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated FloQast's product the highest. Reviewers from the Tech industry rated FloQast the lowest at 3.7.
- Website
- http://floqast.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Quick Insights into FloQast Product Quality
FloQast's Product Quality score was rated highest by customers who have used FloQast's products/services for 2 to 5 Years, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked FloQast's Product Quality.
Ranked FloQast Product Quality the Highest
Ranked FloQast Product Quality the Lowest
FloQast Product Quality Score by Gender
Female customers rated FloQast's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FloQast.
Male
3.6/5
Female
4.2/5
FloQast Product Quality Score by Ethnicity
FloQast's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FloQast.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.2 | Other | 3.2 |
FloQast Product Quality Score by Age
FloQast's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FloQast.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.9 | 41-45 | 3.9 |
FloQast Product Quality Score by Usage
FloQast's Product Quality score was rated the highest by customers who have used FloQast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
FloQast Product Quality Score by Industry
FloQast's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
FloQast Pricing
FloQast ROI & Value For Money
3.8/5
FloQast has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FloQast's overall ROI score rated by its users and customers.
FloQast Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from FloQast.
Quick Insights into FloQast ROI
FloQast's ROI score was rated highest by customers who have used FloQast's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked FloQast ROI the Highest
Ranked FloQast ROI the Lowest
FloQast ROI Score by Gender
Female customers rated FloQast's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FloQast.
Male
3.8/5
Female
3.9/5
FloQast ROI Score by Ethnicity
FloQast's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FloQast.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.2 | Other | 3.2 |
FloQast ROI Score by Age
FloQast's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FloQast.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.7 | 41-45 | 3.7 |
FloQast ROI Score by Usage
FloQast's ROI score was rated the highest by customers who have used FloQast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FloQast ROI Score by Industry
FloQast's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FloQast Customer Satisfaction (CSAT)
FloQast Customer Satisfaction (CSAT) Score
73 / 100
FloQast has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
43%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
1%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FloQast Customer Satisfaction
FloQast's Customer Satisfaction score was rated highest by customers who have used FloQast's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked FloQast's Customer Satisfaction.
Ranked FloQast Customer Satisfaction the Highest
Ranked FloQast Customer Satisfaction the Lowest
FloQast Customer Satisfaction Score by Gender
Female customers rated FloQast's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FloQast.
64 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 55% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 9% | |
Very Dissatisfied | 0% |
79 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FloQast Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FloQast's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FloQast.
57 / 100
Very Satisfied
21%
Satisfied
36%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
7%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
FloQast's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FloQast.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
FloQast's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FloQast.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
FloQast Customer Satisfaction Score by Age
FloQast's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FloQast.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 100% |
FloQast Customer Satisfaction Score by Usage
FloQast's Customer Satisfaction score was rated the highest by customers who have used FloQast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
FloQast Customer Satisfaction Score by Industry
FloQast's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "FloQast Customer Satisfaction Score by Industry",
"text": "FloQast's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "FloQast's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "FloQast's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}
]
}FloQast Customer Service
3.8/5
FloQast has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FloQast's overall Customer Service score rated by its users and customers.
About FloQast's Customer Service
Address
14721 Califa St, Los Angeles, CA 91411
Website
http://floqast.com
Phone Number
8186988262
FloQast's Social Links
Quick Insights into FloQast Customer Service
FloQast's Customer Service score was rated highest by customers who have used FloQast's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked FloQast's Customer Service score.
Ranked FloQast Customer Service the Highest
Ranked FloQast Customer Service the Lowest
FloQast Customer Service Score by Gender
Female customers rated FloQast's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FloQast.
Male
3.7/5
Female
4.2/5
FloQast Customer Service Score by Ethnicity
FloQast's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FloQast.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.2 | Other | 3.2 |
FloQast Customer Service Score by Age
FloQast's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FloQast.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.1 | 41-45 | 4.1 |
FloQast Customer Service Score by Usage
FloQast's Customer Service score was rated the highest by customers who have used FloQast's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FloQast Customer Service Score by Industry
FloQast's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
FloQast as an Employer
4.7/5
FloQast has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
FloQast scored a 14 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of FloQast would recommend the brand to a friend. ENPS measures how likely FloQast employees would recommend working at FloQast to a friend.
Net Promoter Score
14
NPS Score
| 44% | Promoters |
|---|---|
| 26% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 76% | Promoters |
|---|---|
| 16% | Passive |
| 8% | Detractors |
