-100
NPS
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Florida ETR
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About Florida ETR's Brand
Florida ETR is a provider of temp tag and electronic temporary registration services to automotive dealerships.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Florida ETR NPS
Florida ETR's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Florida ETR's customers would recommend using the product based on a scale of -100 to 100.
Florida ETR Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Florida ETR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Florida ETR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Florida ETR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Florida ETR Product Quality
1.5/5
Florida ETR has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Florida ETR's overall Product Quality score rated by its users and customers.
Florida ETR Product Information
Florida ETR’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.floridaetr.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Florida ETR Pricing
Florida ETR ROI & Value For Money
1.5/5
Florida ETR has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Florida ETR's overall ROI score rated by its users and customers.
Florida ETR Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Florida ETR Customer Service
1.5/5
Florida ETR has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Florida ETR's overall Customer Service score rated by its users and customers.
About Florida ETR's Customer Service
Address
Miami, FL
Website
http://www.floridaetr.com
Phone Number
888-675-7477
Florida ETR as an Employer
Consumer vs. Employees
Florida ETR scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Florida ETR would recommend the brand to a friend. ENPS measures how likely Florida ETR employees would recommend working at Florida ETR to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
