24
NPS
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flow
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About flow's Brand
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Brand at a Glance
79%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
flow NPS
flow's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether flow's customers would recommend using the product based on a scale of -100 to 100.
flow Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
flow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Mar 2022 50 | Mar 2022 | 50 |
Jun 2022 20 | Jun 2022 | 20 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 15 | Mar 2023 | 15 |
Apr 2023 25 | Apr 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
flow Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of flow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
flow Product Quality
3/5
flow has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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flow Product Information
flow’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.neos.io/
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
FinTech
flow Pricing
flow ROI & Value For Money
3.4/5
flow has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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flow Customer Satisfaction (CSAT)
flow Customer Satisfaction (CSAT) Score
66 / 100
flow has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
flow Customer Service
3.7/5
flow has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About flow's Customer Service
Website
https://www.neos.io/
flow as an Employer
4.4/5
flow has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
flow scored a 24 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of flow would recommend the brand to a friend. ENPS measures how likely flow employees would recommend working at flow to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
