-24
NPS
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Flowhub
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About Flowhub's Brand
Flowhub is the leading compliance and point of sale software for dispensaries in the United States.
Brand at a Glance
75%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Flowhub NPS
Flowhub's Net Promoter Score (NPS) is a -24 with 31% Promoters, 14% Passives, and 55% Detractors. Net Promoter Score tracks whether Flowhub's customers would recommend using the product based on a scale of -100 to 100.
Flowhub Overall NPS
| 31% | Promoters |
|---|---|
| 14% | Passives |
| 55% | Detractors |
Flowhub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -37 | Oct 2022 | -37 |
Jan 2023 -22 | Jan 2023 | -22 |
Feb 2023 -27 | Feb 2023 | -27 |
Mar 2023 -17 | Mar 2023 | -17 |
May 2023 -29 | May 2023 | -29 |
Jun 2023 -37 | Jun 2023 | -37 |
Jul 2023 -36 | Jul 2023 | -36 |
Aug 2023 -29 | Aug 2023 | -29 |
Dec 2023 -22 | Dec 2023 | -22 |
Feb 2024 -25 | Feb 2024 | -25 |
Jun 2024 -19 | Jun 2024 | -19 |
Aug 2024 -24 | Aug 2024 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flowhub Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Flowhub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flowhub Product Quality
3/5
Flowhub has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Flowhub's overall Product Quality score rated by its users and customers.
Flowhub Product Information
Flowhub’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://flowhub.com/
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Flowhub Pricing
Flowhub ROI & Value For Money
3.1/5
Flowhub has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Flowhub's overall ROI score rated by its users and customers.
Flowhub Customer Satisfaction (CSAT)
Flowhub Customer Satisfaction (CSAT) Score
33 / 100
Flowhub has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
25%
Neither Satisfied nor Dissatisfied
42%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flowhub Customer Service
3.1/5
Flowhub has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Flowhub's overall Customer Service score rated by its users and customers.
About Flowhub's Customer Service
Address
1890 Wynkoop St, Denver, CO 80202
Website
https://flowhub.com/
Phone Number
844-FLOWHUB
Flowhub's Social Links
Flowhub as an Employer
4.4/5
Flowhub has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Flowhub scored a -24 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Flowhub would recommend the brand to a friend. ENPS measures how likely Flowhub employees would recommend working at Flowhub to a friend.
Net Promoter Score
-24
NPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 77% | Promoters |
|---|---|
| 10% | Passive |
| 13% | Detractors |
