33
NPS
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FLSmidth
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About FLSmidth's Brand
FLSmidth & Co. A/S is a global engineering company based in Copenhagen, Denmark.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
FLSmidth NPS
FLSmidth's Net Promoter Score (NPS) is a 33 with 53% Promoters, 27% Passives, and 20% Detractors. Net Promoter Score tracks whether FLSmidth's customers would recommend using the product based on a scale of -100 to 100.
FLSmidth Overall NPS
| 53% | Promoters |
|---|---|
| 27% | Passives |
| 20% | Detractors |
FLSmidth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 30 | May 2023 | 30 |
Jul 2023 28 | Jul 2023 | 28 |
Aug 2023 32 | Aug 2023 | 32 |
Dec 2023 32 | Dec 2023 | 32 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 34 | Feb 2024 | 34 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 35 | May 2024 | 35 |
Jun 2024 34 | Jun 2024 | 34 |
Nov 2024 31 | Nov 2024 | 31 |
Jan 2025 32 | Jan 2025 | 32 |
Oct 2025 32 | Oct 2025 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FLSmidth NPS by Gender
FLSmidth's NPS was rated 11 by Male customers on Comparably.
Male
11
FLSmidth's NPS was rated 11 by Male customers on Comparably.
44%
Promoters
23%
Passives
33%
Detractors
Female
N/A
FLSmidth's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FLSmidth NPS by Ethnicity
FLSmidth's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Other -33 | Other | -33 |
FLSmidth NPS by Age
FLSmidth's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
FLSmidth NPS by Usage
FLSmidth's NPS was rated the highest by customers who have used FLSmidth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years -50 | Over 10 Years | -50 |
FLSmidth Customer Reviews
Out of the 2 FLSmidth customer reviews 2 were positive and 0 were constructive. FLSmidth customer reviews reflect that all customers have a favorable experience using the products/services of the company.
FLSmidth Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of FLSmidth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FLSmidth Customer Loyalty Score by Gender
FLSmidth's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
FLSmidth Customer Loyalty Score by Ethnicity
FLSmidth's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FLSmidth.
40
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
Other
FLSmidth Customer Loyalty Score by Age
FLSmidth's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FLSmidth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 40% | 36-40 | 40% |
FLSmidth Customer Loyalty Score by Usage
FLSmidth's Customer Loyalty score was rated the highest by customers who have used FLSmidth's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
FLSmidth Customer Loyalty Score by Industry
FLSmidth's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Mining and Metals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
FLSmidth Product Quality
3.4/5
FLSmidth has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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FLSmidth Product Information
FLSmidth’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Mining and Metals industry rated FLSmidth's product the highest. Reviewers from the Manufacturing and Machinery industry rated FLSmidth the lowest at 3.1.
- Website
- http://www.flsmidth.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Construction
Quick Insights into FLSmidth Product Quality
FLSmidth's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked FLSmidth Product Quality the Highest
Ranked FLSmidth Product Quality the Lowest
FLSmidth Product Quality Score by Gender
FLSmidth's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
FLSmidth Product Quality Score by Ethnicity
FLSmidth's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of FLSmidth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Other 3.5 | Other | 3.5 |
FLSmidth Product Quality Score by Age
FLSmidth's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of FLSmidth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 2.8 | 36-40 | 2.8 |
FLSmidth Product Quality Score by Usage
FLSmidth's Product Quality score was rated the highest by customers who have used FLSmidth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FLSmidth Product Quality Score by Industry
FLSmidth's Product Quality score was rated the highest by Mining and Metals industry customers, and the lowest by Manufacturing and Machinery industry customers.
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FLSmidth Pricing
FLSmidth ROI & Value For Money
3.4/5
FLSmidth has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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FLSmidth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mining and Metals industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from FLSmidth.
Quick Insights into FLSmidth ROI
FLSmidth's ROI score was rated highest by customers who have used FLSmidth's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked FLSmidth ROI the Highest
Ranked FLSmidth ROI the Lowest
FLSmidth ROI Score by Gender
FLSmidth's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
FLSmidth ROI Score by Ethnicity
FLSmidth's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of FLSmidth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Other 3.3 | Other | 3.3 |
FLSmidth ROI Score by Age
FLSmidth's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of FLSmidth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 2.3 | 36-40 | 2.3 |
FLSmidth ROI Score by Usage
FLSmidth's ROI score was rated the highest by customers who have used FLSmidth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
FLSmidth ROI Score by Industry
FLSmidth's ROI score was rated the highest by Mining and Metals industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
FLSmidth Customer Satisfaction (CSAT)
FLSmidth Customer Satisfaction (CSAT) Score
82 / 100
FLSmidth has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
35%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
6%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FLSmidth Customer Satisfaction
FLSmidth's Customer Satisfaction score was rated highest by customers who have used FLSmidth's products/services for 2 to 5 Years.
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Ranked FLSmidth Customer Satisfaction the Highest
FLSmidth Customer Satisfaction Score by Gender
FLSmidth's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FLSmidth.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FLSmidth Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
FLSmidth's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of FLSmidth.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
FLSmidth Customer Satisfaction Score by Age
FLSmidth's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of FLSmidth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
FLSmidth Customer Satisfaction Score by Usage
FLSmidth's Customer Satisfaction score was rated 100 points by customers who have used FLSmidth's products/services for 2 to 5 Years.
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FLSmidth Customer Satisfaction Score by Industry
FLSmidth's Customer Satisfaction score was rated 100 points by Mining and Metals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "FLSmidth Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Mining and Metals",
"groupId": 539,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "FLSmidth's Customer Satisfaction score is rated by Mining and Metals customers on Comparably.",
"scoreClassName": "max",
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}
]
}FLSmidth Customer Service
3.4/5
FLSmidth has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About FLSmidth's Customer Service
Address
Valmy, NV United States of America
Website
http://www.flsmidth.com/
Quick Insights into FLSmidth Customer Service
FLSmidth's Customer Service score was rated highest by customers who have used FLSmidth's products/services for 2 to 5 Years, and rated lowest by customers who have used FLSmidth's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked FLSmidth's Customer Service score.
Ranked FLSmidth Customer Service the Highest
Ranked FLSmidth Customer Service the Lowest
FLSmidth Customer Service Score by Gender
FLSmidth's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FLSmidth.
Male
3.2/5
Female
N/A
FLSmidth Customer Service Score by Ethnicity
FLSmidth's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FLSmidth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Other 3 | Other | 3 |
FLSmidth Customer Service Score by Age
FLSmidth's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of FLSmidth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
36-40 2.1 | 36-40 | 2.1 |
FLSmidth Customer Service Score by Usage
FLSmidth's Customer Service score was rated the highest by customers who have used FLSmidth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
FLSmidth Customer Service Score by Industry
FLSmidth's Customer Service score was rated the highest by Mining and Metals industry customers, and the lowest by Manufacturing and Machinery industry customers.
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FLSmidth as an Employer
4.3/5
FLSmidth has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
FLSmidth scored a 33 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of FLSmidth would recommend the brand to a friend. ENPS measures how likely FLSmidth employees would recommend working at FLSmidth to a friend.
Net Promoter Score
33
NPS Score
| 53% | Promoters |
|---|---|
| 27% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
