-15
NPS
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Fluidra
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About Fluidra's Brand
Manufacturer of water treatment equipment created for sustainable use of water. The company is engaged in the manufacture and distribution of machinery and assemblies related to the handling, conservation and treatment of water along with production of components for both private and public swimming pools and wellness facilities.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Fluidra NPS
Fluidra's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Fluidra's customers would recommend using the product based on a scale of -100 to 100.
Fluidra Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Fluidra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -33 | May 2023 | -33 |
Jun 2023 -25 | Jun 2023 | -25 |
Sep 2023 -40 | Sep 2023 | -40 |
Mar 2025 -34 | Mar 2025 | -34 |
Apr 2025 -15 | Apr 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fluidra Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Fluidra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fluidra Product Quality
3.5/5
Fluidra has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fluidra's overall Product Quality score rated by its users and customers.
Fluidra Product Information
Fluidra’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.fluidra.com
- Company Size
- 1,001-5,000 Employees
Fluidra Pricing
Fluidra ROI & Value For Money
3.2/5
Fluidra has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Fluidra Customer Satisfaction (CSAT)
Fluidra Customer Satisfaction (CSAT) Score
67 / 100
Fluidra has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fluidra Customer Service
3.2/5
Fluidra has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Fluidra's Customer Service
Address
, Barcelona, 8208
Website
www.fluidra.com
Phone Number
7
Fluidra as an Employer
3.4/5
Fluidra has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Fluidra scored a -15 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Fluidra would recommend the brand to a friend. ENPS measures how likely Fluidra employees would recommend working at Fluidra to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 33% | Promoters |
|---|---|
| 45% | Passive |
| 22% | Detractors |
