24
NPS
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Flutterwave Inc
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About Flutterwave Inc's Brand
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Flutterwave Inc NPS
Flutterwave Inc's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Flutterwave Inc's customers would recommend using the product based on a scale of -100 to 100.
Flutterwave Inc Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Flutterwave Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Oct 2023 0 | Oct 2023 | 0 |
Jun 2024 20 | Jun 2024 | 20 |
Aug 2024 15 | Aug 2024 | 15 |
Nov 2025 25 | Nov 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flutterwave Inc NPS by Ethnicity
Flutterwave Inc's NPS was rated 34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Flutterwave Inc Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Flutterwave Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flutterwave Inc Customer Loyalty Score by Ethnicity
Flutterwave Inc's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flutterwave Inc.
40
out of 100
African American/Black
Flutterwave Inc Product Quality
3.5/5
Flutterwave Inc has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Flutterwave Inc Product Information
Flutterwave Inc’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.flutterwave.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into Flutterwave Inc Product Quality
Flutterwave Inc's Product Quality score was rated highest by African American/Black customers.
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Ranked Flutterwave Inc Product Quality the Highest
Flutterwave Inc Product Quality Score by Ethnicity
Flutterwave Inc's Product Quality score was rated 3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Flutterwave Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3 | African American/Black | 3 |
Flutterwave Inc Pricing
Flutterwave Inc ROI & Value For Money
3.7/5
Flutterwave Inc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Flutterwave Inc ROI
Flutterwave Inc's ROI score was rated highest by African American/Black customers.
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Ranked Flutterwave Inc ROI the Highest
Flutterwave Inc ROI Score by Ethnicity
Flutterwave Inc's ROI score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Flutterwave Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Flutterwave Inc Customer Satisfaction (CSAT)
Flutterwave Inc Customer Satisfaction (CSAT) Score
80 / 100
Flutterwave Inc has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Flutterwave Inc Customer Service
3.8/5
Flutterwave Inc has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Flutterwave Inc's Customer Service
Address
33 New Montgomery St,, San Francisco, CA 94105
Website
https://www.flutterwave.com
Quick Insights into Flutterwave Inc Customer Service
Flutterwave Inc's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Flutterwave Inc's Customer Service score.
Ranked Flutterwave Inc Customer Service the Highest
Flutterwave Inc Customer Service Score by Ethnicity
Flutterwave Inc's Customer Service score was rated 3.6 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Flutterwave Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.6 | African American/Black | 3.6 |
Flutterwave Inc as an Employer
3.0/5
Flutterwave Inc has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Flutterwave Inc
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Flutterwave Inc scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Flutterwave Inc would recommend the brand to a friend. ENPS measures how likely Flutterwave Inc employees would recommend working at Flutterwave Inc to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
