43
NPS
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Brand Page
Fluxx
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About Fluxx's Brand
We build products that power giving and impact in philanthropy.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Fluxx NPS
Fluxx's Net Promoter Score (NPS) is a 43 with 62% Promoters, 19% Passives, and 19% Detractors. Net Promoter Score tracks whether Fluxx's customers would recommend using the product based on a scale of -100 to 100.
Fluxx Overall NPS
| 62% | Promoters |
|---|---|
| 19% | Passives |
| 19% | Detractors |
Fluxx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
Oct 2021 40 | Oct 2021 | 40 |
Mar 2024 42 | Mar 2024 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fluxx NPS by Usage
Fluxx's NPS was rated 28 points by customers who have used Fluxx's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 28 | 1 to 2 Years | 28 |
Fluxx Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fluxx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fluxx Product Quality
4.3/5
Fluxx has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fluxx's overall Product Quality score rated by its users and customers.
Fluxx Product Information
Fluxx serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Fluxx supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Fluxx’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://fluxx.io
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Fluxx Pricing
Fluxx ROI & Value For Money
4.2/5
Fluxx has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fluxx's overall ROI score rated by its users and customers.
Fluxx Pricing Plans
Fluxx has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Fluxx?
Small Businesses
Medium Businesses
Large Enterprises
Fluxx Customer Satisfaction (CSAT)
Fluxx Customer Satisfaction (CSAT) Score
100 / 100
Fluxx has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fluxx Customer Service
4.1/5
Fluxx has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Fluxx's overall Customer Service score rated by its users and customers.
About Fluxx's Customer Service
Address
88 Kearny Street, Suite 1300, San Francisco, CA 94108
Website
http://fluxx.io
Phone Number
4158512453
Fluxx's Social Links
Fluxx as an Employer
3.7/5
Fluxx has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Fluxx scored a 43 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Fluxx would recommend the brand to a friend. ENPS measures how likely Fluxx employees would recommend working at Fluxx to a friend.
Net Promoter Score
43
NPS Score
| 62% | Promoters |
|---|---|
| 19% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
