0
NPS
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FlyHomes
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About FlyHomes' Brand
FlyHomes is a technology company that makes home buying seamless, transparent, and fun for home buyers who want to own their experience.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
FlyHomes CMO
Ryan Steingard
Ryan Steingard serves as the Chief Marketing Officer of FlyHomes. Ryan started at FlyHomes in April of 2018. Ryan is currently based in the Greater Seattle Area.
FlyHomes NPS
FlyHomes's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether FlyHomes's customers would recommend using the product based on a scale of -100 to 100.
FlyHomes Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
FlyHomes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FlyHomes Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of FlyHomes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FlyHomes Product Quality
3.5/5
FlyHomes has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FlyHomes' overall Product Quality score rated by its users and customers.
FlyHomes Product Information
FlyHomes’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.flyhomes.com
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Media
Real Estate
Sports & Entertainment
Travel
FlyHomes Pricing
FlyHomes ROI & Value For Money
3.7/5
FlyHomes has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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FlyHomes Customer Satisfaction (CSAT)
FlyHomes Customer Satisfaction (CSAT) Score
100 / 100
FlyHomes has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FlyHomes Customer Service
3.8/5
FlyHomes has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FlyHomes' overall Customer Service score rated by its users and customers.
About FlyHomes's Customer Service
Address
1711 E Olive Way, Seattle, WA 98102
Website
https://www.flyhomes.com
Consumer vs. Employees
FlyHomes scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of FlyHomes would recommend the brand to a friend. ENPS measures how likely FlyHomes employees would recommend working at FlyHomes to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
