28
NPS
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Brand Page
Flying Food
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About Flying Food's Brand
Flying Food Group provides airline catering and retail food solutions.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Flying Food NPS
Flying Food's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Flying Food's customers would recommend using the product based on a scale of -100 to 100.
Flying Food Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Flying Food NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 -50 | Sep 2021 | -50 |
Dec 2021 -66 | Dec 2021 | -66 |
May 2022 -25 | May 2022 | -25 |
Aug 2022 0 | Aug 2022 | 0 |
Apr 2023 17 | Apr 2023 | 17 |
Nov 2023 -1 | Nov 2023 | -1 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 11 | Feb 2024 | 11 |
Jun 2024 20 | Jun 2024 | 20 |
Oct 2024 27 | Oct 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flying Food NPS by Gender
Flying Food's NPS was rated 34 by Male customers on Comparably.
Male
34
Flying Food's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Flying Food's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Flying Food Customer Reviews
Out of the 2 Flying Food customer reviews 1 was positive and 1 was constructive. Flying Food customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Flying Food Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Flying Food users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Flying Food Customer Loyalty Score by Gender
Flying Food's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Flying Food Product Quality
3.5/5
Flying Food has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Flying Food Product Information
Flying Food’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://flyingfood.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Retail
Quick Insights into Flying Food Product Quality
Flying Food's Product Quality score was rated highest by Male customers.
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Ranked Flying Food Product Quality the Highest
Flying Food Product Quality Score by Gender
Flying Food's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Flying Food.
Male
3.5/5
Female
N/A
Flying Food Pricing
Flying Food ROI & Value For Money
3.9/5
Flying Food has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Flying Food ROI
Flying Food's ROI score was rated highest by Male customers.
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Ranked Flying Food ROI the Highest
Flying Food ROI Score by Gender
Flying Food's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Flying Food Customer Satisfaction (CSAT)
Flying Food Customer Satisfaction (CSAT) Score
76 / 100
Flying Food has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flying Food Customer Satisfaction
Flying Food's Customer Satisfaction score was rated highest by Male customers.
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Ranked Flying Food Customer Satisfaction the Highest
Flying Food Customer Satisfaction Score by Gender
Flying Food's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Flying Food.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Flying Food Customer Service
3.7/5
Flying Food has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Flying Food's Customer Service
Address
Chicago, IL
Website
http://flyingfood.com/
Quick Insights into Flying Food Customer Service
Flying Food's Customer Service score was rated highest by Male customers.
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Ranked Flying Food Customer Service the Highest
Flying Food Customer Service Score by Gender
Flying Food's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Flying Food.
Male
3.5/5
Female
N/A
Flying Food as an Employer
3.7/5
Flying Food has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Flying Food scored a 28 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of Flying Food would recommend the brand to a friend. ENPS measures how likely Flying Food employees would recommend working at Flying Food to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
