0
NPS
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FLYR
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About FLYR's Brand
We use data science to predict airfares and power innovative booking tools.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
FLYR NPS
FLYR's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether FLYR's customers would recommend using the product based on a scale of -100 to 100.
FLYR Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
FLYR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 25 | Oct 2022 | 25 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 17 | Jan 2023 | 17 |
Mar 2023 -1 | Mar 2023 | -1 |
Aug 2023 -13 | Aug 2023 | -13 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FLYR Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of FLYR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FLYR Product Quality
3.8/5
FLYR has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock FLYR's overall Product Quality score rated by its users and customers.
FLYR Product Information
FLYR’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://flyrlabs.com
- Company Size
- 51-200 Employees
Industry
Aerospace and Aviation
FLYR Pricing
FLYR ROI & Value For Money
3.5/5
FLYR has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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FLYR Customer Satisfaction (CSAT)
FLYR Customer Satisfaction (CSAT) Score
66 / 100
FLYR has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FLYR Customer Service
3.5/5
FLYR has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock FLYR's overall Customer Service score rated by its users and customers.
About FLYR's Customer Service
Address
821 Folsom St Ste 102, San Francisco, CA 94107
Website
http://flyrlabs.com
FLYR's Social Links
FLYR as an Employer
3.4/5
FLYR has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
FLYR scored a 0 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of FLYR would recommend the brand to a friend. ENPS measures how likely FLYR employees would recommend working at FLYR to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
