50
NPS
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Brand Page
FMC
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About FMC's Brand
Fraser McCombs Capital is a venture firm that focuses on investing in automotive tech companies.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
5/5
Customer Service
FMC NPS
FMC's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether FMC's customers would recommend using the product based on a scale of -100 to 100.
FMC Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
FMC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Jul 2021 50 | Jul 2021 | 50 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FMC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of FMC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FMC Product Quality
4/5
FMC has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock FMC's overall Product Quality score rated by its users and customers.
FMC Product Information
FMC’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://fmcap.com
- Company Size
- 51-200 Employees
Industry
Tech
Banking
Mining and Metals
Professional Services
FinTech
FMC Customer Satisfaction (CSAT)
FMC Customer Satisfaction (CSAT) Score
100 / 100
FMC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FMC Customer Service
5/5
FMC has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock FMC's overall Customer Service score rated by its users and customers.
About FMC's Customer Service
Address
Boulder, CO United States of America
Website
http://fmcap.com
FMC as an Employer
2.6/5
FMC has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
FMC scored a 50 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of FMC would recommend the brand to a friend. ENPS measures how likely FMC employees would recommend working at FMC to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
