100
NPS
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FMI
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About FMI's Brand
FMI is a leading provider of management consulting, investment banking and people development services.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
FMI NPS
FMI's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether FMI's customers would recommend using the product based on a scale of -100 to 100.
FMI Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
FMI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FMI NPS by Gender
FMI's NPS was rated 100 by Male customers on Comparably.
Male
100
FMI's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
FMI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FMI Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of FMI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FMI Customer Loyalty Score by Gender
FMI's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
FMI Product Quality
4.1/5
FMI has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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FMI Product Information
FMI’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.fminet.com/
- Company Size
- 51-200 Employees
Quick Insights into FMI Product Quality
FMI's Product Quality score was rated highest by Male customers.
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Ranked FMI Product Quality the Highest
FMI Product Quality Score by Gender
FMI's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FMI.
Male
4.3/5
Female
N/A
FMI Pricing
FMI ROI & Value For Money
4/5
FMI has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into FMI ROI
FMI's ROI score was rated highest by Male customers.
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Ranked FMI ROI the Highest
FMI ROI Score by Gender
FMI's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
FMI Customer Satisfaction (CSAT)
FMI Customer Satisfaction (CSAT) Score
80 / 100
FMI has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FMI Customer Service
4.3/5
FMI has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About FMI's Customer Service
Address
5171 Glenwood Avenue Suite 200, Raleigh, NC 27612
Website
http://www.fminet.com/
Phone Number
919-787-8400
Quick Insights into FMI Customer Service
FMI's Customer Service score was rated highest by Male customers.
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Ranked FMI Customer Service the Highest
FMI Customer Service Score by Gender
FMI's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FMI.
Male
4.9/5
Female
N/A
FMI as an Employer
Consumer vs. Employees
FMI scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of FMI would recommend the brand to a friend. ENPS measures how likely FMI employees would recommend working at FMI to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
