34
NPS
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FMSystems
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About FMSystems' Brand
FM:Systems helps facilities and real-estate professionals improve customer service, reduce costs and increase productivity enterprise-wide.
Brand at a Glance
4.1/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
FMSystems NPS
FMSystems's Net Promoter Score (NPS) is a 34 with 59% Promoters, 16% Passives, and 25% Detractors. Net Promoter Score tracks whether FMSystems's customers would recommend using the product based on a scale of -100 to 100.
FMSystems Overall NPS
| 59% | Promoters |
|---|---|
| 16% | Passives |
| 25% | Detractors |
FMSystems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 32 | Aug 2020 | 32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FMSystems NPS by Usage
FMSystems's NPS was rated the highest by customers who have used FMSystems's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 21 | 2 to 5 Years | 21 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
FMSystems Product Quality
4.1/5
FMSystems has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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FMSystems Product Information
FMSystems serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, Latin America, and Mexico. FMSystems supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
FMSystems’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.fmsystems.com
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
Product Type
Facility Management Software
Space Management Software
IWMS Software
FMSystems Pricing
FMSystems ROI & Value For Money
4.1/5
FMSystems has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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FMSystems Pricing Plans
FMSystems has a pricing structure that accommodates medium and large businesses.
Who Uses FMSystems?
Medium Businesses
Large Enterprises
FMSystems Customer Service
3.7/5
FMSystems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About FMSystems's Customer Service
Address
2301 Sugar Bush Road Suite 500, Raleigh, NC 27612
Website
http://www.fmsystems.com
Phone Number
7149790913
Consumer vs. Employees
FMSystems scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of FMSystems would recommend the brand to a friend. ENPS measures how likely FMSystems employees would recommend working at FMSystems to a friend.
Net Promoter Score
34
NPS Score
| 59% | Promoters |
|---|---|
| 16% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
