-14
NPS
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FNC
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About FNC's Brand
FNC makes real estate collateral simple -- for loan origination, servicing, and secondary markets.
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
FNC NPS
FNC's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether FNC's customers would recommend using the product based on a scale of -100 to 100.
FNC Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
FNC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jul 2022 -33 | Jul 2022 | -33 |
Jan 2023 -20 | Jan 2023 | -20 |
Apr 2023 0 | Apr 2023 | 0 |
May 2024 -15 | May 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FNC Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of FNC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FNC Product Quality
3.6/5
FNC has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock FNC's overall Product Quality score rated by its users and customers.
FNC Product Information
FNC’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.fncinc.com
- Company Size
- 201-500 Employees
FNC Pricing
FNC ROI & Value For Money
2.6/5
FNC has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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FNC Customer Satisfaction (CSAT)
FNC Customer Satisfaction (CSAT) Score
20 / 100
FNC has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FNC Customer Service
2.6/5
FNC has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About FNC's Customer Service
Website
http://www.fncinc.com
Phone Number
662-236-2020
FNC as an Employer
4.3/5
FNC has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
FNC scored a -14 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of FNC would recommend the brand to a friend. ENPS measures how likely FNC employees would recommend working at FNC to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
