-28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Focus Camera, Inc.
Marketing or Exec? Claim Your Free Account
About Focus Camera, Inc. Brand
Focus Camera offers camera and optics supplies as well as other video, photo, audio, musical, and sound and stage equipment.
Brand at a Glance
63%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Focus Camera, Inc. NPS
Focus Camera, Inc.'s Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether Focus Camera, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Focus Camera, Inc. Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
Focus Camera, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Mar 2023 0 | Mar 2023 | 0 |
Oct 2023 -20 | Oct 2023 | -20 |
Feb 2024 -33 | Feb 2024 | -33 |
Apr 2024 -29 | Apr 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Focus Camera, Inc. Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Focus Camera, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Focus Camera, Inc. Product Quality
2.8/5
Focus Camera, Inc. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Focus Camera, Inc. overall Product Quality score rated by its users and customers.
Focus Camera, Inc. Product Information
Focus Camera, Inc.’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.focuscamera.com/
- Company Size
- 51-200 Employees
Industry
Retail
Focus Camera, Inc. Pricing
Focus Camera, Inc. ROI & Value For Money
2.5/5
Focus Camera, Inc. has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Focus Camera, Inc. overall ROI score rated by its users and customers.
Focus Camera, Inc. Customer Satisfaction (CSAT)
Focus Camera, Inc. Customer Satisfaction (CSAT) Score
66 / 100
Focus Camera, Inc. has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Focus Camera, Inc. Customer Service
2.6/5
Focus Camera, Inc. has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Focus Camera, Inc. overall Customer Service score rated by its users and customers.
About Focus Camera, Inc.'s Customer Service
Address
905 McDonald Avenue, Brooklyn, NY 11218
Website
http://www.focuscamera.com/
Phone Number
7184378860
Focus Camera, Inc. as an Employer
3.7/5
Focus Camera, Inc. has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Focus Camera, Inc. scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Focus Camera, Inc. would recommend the brand to a friend. ENPS measures how likely Focus Camera, Inc. employees would recommend working at Focus Camera, Inc. to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
