-8
NPS
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Foley & Lardner
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About Foley & Lardner's Brand
Foley & Lardner LLP provides award-winning business and legal insight to clients across the country and around the world.
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Foley & Lardner NPS
Foley & Lardner's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether Foley & Lardner's customers would recommend using the product based on a scale of -100 to 100.
Foley & Lardner Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
Foley & Lardner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Apr 2022 25 | Apr 2022 | 25 |
Sep 2022 -17 | Sep 2022 | -17 |
Oct 2023 -1 | Oct 2023 | -1 |
Dec 2023 -18 | Dec 2023 | -18 |
Apr 2024 -9 | Apr 2024 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foley & Lardner NPS by Gender
Foley & Lardner's NPS was rated 34 by Female customers on Comparably.
Female
34
Foley & Lardner's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Foley & Lardner's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Foley & Lardner NPS by Age
Foley & Lardner's NPS was rated 67 points by customers ages 56-60 on Comparably.
Foley & Lardner Customer Reviews
Out of the 2 Foley & Lardner customer reviews 2 were positive and 0 were constructive. Foley & Lardner customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Foley & Lardner Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Foley & Lardner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Foley & Lardner Customer Loyalty Score by Gender
Foley & Lardner's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Foley & Lardner.
Female
70%
Yes
Male
N/A
Yes
Foley & Lardner Customer Loyalty Score by Age
Foley & Lardner's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Foley & Lardner.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Foley & Lardner Product Quality
2.9/5
Foley & Lardner has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Foley & Lardner Product Information
Foley & Lardner’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.foley.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Foley & Lardner Product Quality
Foley & Lardner's Product Quality score was rated highest by customers ages 56-60.
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Ranked Foley & Lardner Product Quality the Highest
Foley & Lardner Product Quality Score by Gender
Foley & Lardner's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Foley & Lardner.
Female
3.8/5
Male
N/A
Foley & Lardner Product Quality Score by Age
Foley & Lardner's Product Quality score was rated 4.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Foley & Lardner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.6 | 56-60 | 4.6 |
Foley & Lardner Pricing
Foley & Lardner ROI & Value For Money
2.7/5
Foley & Lardner has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Foley & Lardner ROI
Foley & Lardner's ROI score was rated highest by customers ages 56-60.
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Ranked Foley & Lardner ROI the Highest
Foley & Lardner ROI Score by Gender
Foley & Lardner's ROI score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Foley & Lardner.
Female
3.5/5
Male
N/A
Foley & Lardner ROI Score by Age
Foley & Lardner's ROI score was rated 4.1 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Foley & Lardner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.1 | 56-60 | 4.1 |
Foley & Lardner Customer Satisfaction (CSAT)
Foley & Lardner Customer Satisfaction (CSAT) Score
54 / 100
Foley & Lardner has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Foley & Lardner Customer Satisfaction
Foley & Lardner's Customer Satisfaction score was rated highest by customers ages 56-60.
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Ranked Foley & Lardner Customer Satisfaction the Highest
Foley & Lardner Customer Satisfaction Score by Gender
Foley & Lardner's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Foley & Lardner.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Foley & Lardner Customer Satisfaction Score by Age
Foley & Lardner's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Foley & Lardner.
0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
Foley & Lardner Customer Service
2.7/5
Foley & Lardner has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Foley & Lardner's Customer Service
Address
111 Huntington Avenue, Suite 2600, Boston, MA
Website
http://www.foley.com
Quick Insights into Foley & Lardner Customer Service
Foley & Lardner's Customer Service score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Foley & Lardner's Customer Service score.
Ranked Foley & Lardner Customer Service the Highest
Foley & Lardner Customer Service Score by Gender
Foley & Lardner's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Foley & Lardner.
Female
3.5/5
Male
N/A
Foley & Lardner Customer Service Score by Age
Foley & Lardner's Customer Service score was rated 4.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Foley & Lardner.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.3 | 56-60 | 4.3 |
Foley & Lardner as an Employer
3.9/5
Foley & Lardner has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Foley & Lardner scored a -8 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Foley & Lardner would recommend the brand to a friend. ENPS measures how likely Foley & Lardner employees would recommend working at Foley & Lardner to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 33% | Promoters |
|---|---|
| 28% | Passive |
| 39% | Detractors |
