-25
NPS
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Follett Corporation
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About Follett Corporation's Brand
Follett Corporation - more than 10,000 talented and dedicated associates who strive day in and day out to simplify the delivery of
Brand at a Glance
58%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Follett Corporation NPS
Follett Corporation's Net Promoter Score (NPS) is a -25 with 30% Promoters, 15% Passives, and 55% Detractors. Net Promoter Score tracks whether Follett Corporation's customers would recommend using the product based on a scale of -100 to 100.
Follett Corporation Overall NPS
| 30% | Promoters |
|---|---|
| 15% | Passives |
| 55% | Detractors |
Follett Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Aug 2023 -5 | Aug 2023 | -5 |
Oct 2023 -9 | Oct 2023 | -9 |
Nov 2023 -9 | Nov 2023 | -9 |
Dec 2023 -12 | Dec 2023 | -12 |
Apr 2024 -12 | Apr 2024 | -12 |
May 2024 -18 | May 2024 | -18 |
Jul 2024 -20 | Jul 2024 | -20 |
Aug 2024 -23 | Aug 2024 | -23 |
Oct 2024 -25 | Oct 2024 | -25 |
May 2025 -22 | May 2025 | -22 |
Jun 2025 -24 | Jun 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Follett Corporation NPS by Gender
Female customers rated Follett Corporation's NPS 10 points higher than Male customers.
Male
-50
Follett Corporation's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-40
Follett Corporation's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Follett Corporation NPS by Ethnicity
Follett Corporation's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Follett Corporation NPS by Age
Follett Corporation's NPS was rated -50 points by customers ages 41-45 on Comparably.
Follett Corporation NPS by Usage
Follett Corporation's NPS was rated the highest by customers who have used Follett Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Follett Corporation Customer Reviews
Out of the 2 Follett Corporation customer reviews 0 were positive and 2 were constructive. Follett Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Follett Corporation Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Follett Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Follett Corporation Customer Loyalty Score by Gender
Female customers rated Follett Corporation's Customer Loyalty score 20% higher than Male customers.
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Male
44%
Yes
Female
64%
Yes
Follett Corporation Customer Loyalty Score by Ethnicity
Follett Corporation's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Follett Corporation.
40
out of 100
Caucasian
Follett Corporation Customer Loyalty Score by Age
Follett Corporation's Customer Loyalty score was rated 33% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Follett Corporation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 33% | 41-45 | 33% |
Follett Corporation Customer Loyalty Score by Usage
Follett Corporation's Customer Loyalty score was rated the highest by customers who have used Follett Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Follett Corporation Customer Loyalty Score by Industry
Follett Corporation's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Follett Corporation Product Quality
2.4/5
Follett Corporation has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Follett Corporation Product Information
Follett Corporation’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Follett Corporation's product the highest. Reviewers from the Education industry rated Follett Corporation the lowest at 1.5.
- Website
- http://www.follett.com
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Education
Quick Insights into Follett Corporation Product Quality
Follett Corporation's Product Quality score was rated highest by customers who have used Follett Corporation's products/services for 2 to 5 Years, and rated lowest by customers from the Education industry.
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Ranked Follett Corporation Product Quality the Highest
Ranked Follett Corporation Product Quality the Lowest
Follett Corporation Product Quality Score by Gender
Female customers rated Follett Corporation's Product Quality score 0.6 stars higher than Male customers.
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Male
1.7/5
Female
2.3/5
Follett Corporation Product Quality Score by Ethnicity
Follett Corporation's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Follett Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Follett Corporation Product Quality Score by Age
Follett Corporation's Product Quality score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Follett Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
Follett Corporation Product Quality Score by Usage
Follett Corporation's Product Quality score was rated 2.6 stars by customers who have used Follett Corporation's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Follett Corporation Product Quality Score by Industry
Follett Corporation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Follett Corporation Pricing
Follett Corporation ROI & Value For Money
2.1/5
Follett Corporation has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Follett Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Follett Corporation.
Quick Insights into Follett Corporation ROI
Follett Corporation's ROI score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Follett Corporation ROI the Highest
Ranked Follett Corporation ROI the Lowest
Follett Corporation ROI Score by Gender
Female customers rated Follett Corporation's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Follett Corporation.
Male
1.5/5
Female
2/5
Follett Corporation ROI Score by Ethnicity
Follett Corporation's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Follett Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Follett Corporation ROI Score by Age
Follett Corporation's ROI score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Follett Corporation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
Follett Corporation ROI Score by Usage
Follett Corporation's ROI score was rated the highest by customers who have used Follett Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Follett Corporation ROI Score by Industry
Follett Corporation's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Follett Corporation Customer Satisfaction (CSAT)
Follett Corporation Customer Satisfaction (CSAT) Score
48 / 100
Follett Corporation has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Follett Corporation Customer Satisfaction
Follett Corporation's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Education industry.
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Ranked Follett Corporation Customer Satisfaction the Highest
Ranked Follett Corporation Customer Satisfaction the Lowest
Follett Corporation Customer Satisfaction Score by Gender
Follett Corporation's Customer Satisfaction score was rated 25 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Follett Corporation.
25 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Follett Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Follett Corporation's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
Follett Corporation Customer Satisfaction Score by Age
Follett Corporation's Customer Satisfaction score was rated 25 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Follett Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% |
Follett Corporation Customer Satisfaction Score by Usage
Follett Corporation's Customer Satisfaction score was rated the highest by customers who have used Follett Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Follett Corporation Customer Satisfaction Score by Industry
Follett Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Follett Corporation Customer Service
2.1/5
Follett Corporation has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Follett Corporation's Customer Service
Address
3 Westbrook Corporate Center, Suite 200, Westchester, IL
Website
http://www.follett.com
Phone Number
(800)365-5388
Quick Insights into Follett Corporation Customer Service
Follett Corporation's Customer Service score was rated highest by customers who have used Follett Corporation's products/services for Less than 1 Year, and rated lowest by customers from the Education industry.
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Ranked Follett Corporation Customer Service the Highest
Ranked Follett Corporation Customer Service the Lowest
Follett Corporation Customer Service Score by Gender
Female customers rated Follett Corporation's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Follett Corporation.
Male
1.6/5
Female
2.1/5
Follett Corporation Customer Service Score by Ethnicity
Follett Corporation's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Follett Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Follett Corporation Customer Service Score by Age
Follett Corporation's Customer Service score was rated 1.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Follett Corporation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.6 | 41-45 | 1.6 |
Follett Corporation Customer Service Score by Usage
Follett Corporation's Customer Service score was rated the highest by customers who have used Follett Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Follett Corporation Customer Service Score by Industry
Follett Corporation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Follett Corporation as an Employer
2.3/5
Follett Corporation has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Follett Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Follett Corporation scored a -25 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Follett Corporation would recommend the brand to a friend. ENPS measures how likely Follett Corporation employees would recommend working at Follett Corporation to a friend.
Net Promoter Score
-25
NPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 25% | Promoters |
|---|---|
| 9% | Passive |
| 66% | Detractors |
