0
NPS
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Brand Page
Fond
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About Fond's Brand
Online Platform for Monetizing Your Network
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
5/5
Customer Service
Fond NPS
Fond's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Fond's customers would recommend using the product based on a scale of -100 to 100.
Fond Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Fond NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fond Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fond users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fond Product Quality
3.7/5
Fond has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fond's overall Product Quality score rated by its users and customers.
Fond Product Information
Fond’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://fond.co/
- Company Size
- 11-50 Employees
Fond Pricing
Fond ROI & Value For Money
4/5
Fond has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fond's overall ROI score rated by its users and customers.
Fond Customer Service
5/5
Fond has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fond's overall Customer Service score rated by its users and customers.
About Fond's Customer Service
Address
San Francisco, CA
Website
https://fond.co/
Fond as an Employer
Consumer vs. Employees
Fond scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fond would recommend the brand to a friend. ENPS measures how likely Fond employees would recommend working at Fond to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
