-10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Fonterra Co-operative Group
Marketing or Exec? Claim Your Free Account
About Fonterra Co-operative Group's Brand
Producer and seller of dairy products intended to export a range of safe and quality dairy nutritional items. The company's dairy products include cheese, butter, milk and related items, enabling people and businesses avail a range of processed and nutritional goods.
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Fonterra Co-operative Group NPS
Fonterra Co-operative Group's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether Fonterra Co-operative Group's customers would recommend using the product based on a scale of -100 to 100.
Fonterra Co-operative Group Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
Fonterra Co-operative Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Sep 2020 50 | Sep 2020 | 50 |
Dec 2020 33 | Dec 2020 | 33 |
May 2021 0 | May 2021 | 0 |
Sep 2021 -20 | Sep 2021 | -20 |
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 -15 | Mar 2022 | -15 |
May 2022 -12 | May 2022 | -12 |
Sep 2022 -22 | Sep 2022 | -22 |
Dec 2023 -10 | Dec 2023 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fonterra Co-operative Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Fonterra Co-operative Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fonterra Co-operative Group Product Quality
3.7/5
Fonterra Co-operative Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fonterra Co-operative Group's overall Product Quality score rated by its users and customers.
Fonterra Co-operative Group Product Information
Fonterra Co-operative Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.fonterra.com
- Company Size
- 10,000+ Employees
Fonterra Co-operative Group Pricing
Fonterra Co-operative Group ROI & Value For Money
3.4/5
Fonterra Co-operative Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Fonterra Co-operative Group's overall ROI score rated by its users and customers.
Fonterra Co-operative Group Customer Satisfaction (CSAT)
Fonterra Co-operative Group Customer Satisfaction (CSAT) Score
60 / 100
Fonterra Co-operative Group has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fonterra Co-operative Group Customer Service
3.7/5
Fonterra Co-operative Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fonterra Co-operative Group's overall Customer Service score rated by its users and customers.
About Fonterra Co-operative Group's Customer Service
Address
109 Fanshawe Street, Auckland, 1010 Bhutan
Website
www.fonterra.com
Phone Number
7
Consumer vs. Employees
Fonterra Co-operative Group scored a -10 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fonterra Co-operative Group would recommend the brand to a friend. ENPS measures how likely Fonterra Co-operative Group employees would recommend working at Fonterra Co-operative Group to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
