55
NPS
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Brand Page
Fonteva
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About Fonteva's Brand
SAAS software company serving membership, commercial and Public Sector customers.
Brand at a Glance
10%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
3/5
Customer Service
Fonteva CMO
Fonteva NPS
Fonteva's Net Promoter Score (NPS) is a 55 with 71% Promoters, 13% Passives, and 16% Detractors. Net Promoter Score tracks whether Fonteva's customers would recommend using the product based on a scale of -100 to 100.
Fonteva Overall NPS
| 71% | Promoters |
|---|---|
| 13% | Passives |
| 16% | Detractors |
Fonteva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 61 | Aug 2020 | 61 |
Jun 2023 55 | Jun 2023 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fonteva NPS by Usage
Fonteva's NPS was rated the highest by customers who have used Fonteva's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Fonteva Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Fonteva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fonteva Product Quality
4.2/5
Fonteva has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fonteva's overall Product Quality score rated by its users and customers.
Fonteva Product Information
Fonteva serves markets in the United States, Europe, Middle-East and Africa, Canada, United Kingdom, and Germany. Fonteva supports Web devices and offers products for small, medium, and large sized businesses.
Fonteva’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.fonteva.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
SaaS
Languages Supported
English
Fonteva Pricing
Fonteva ROI & Value For Money
4.2/5
Fonteva has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fonteva's overall ROI score rated by its users and customers.
Fonteva Pricing Plans
Fonteva has a pricing structure that accommodates small, medium, and large businesses. Starting from $175, Fonteva uses a subscription model. For the users that are not ready to commit yet, Fonteva also offers a free trial.
Who Uses Fonteva?
Small Businesses
Medium Businesses
Large Enterprises
Fonteva Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fonteva Customer Service
3/5
Fonteva has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fonteva's overall Customer Service score rated by its users and customers.
About Fonteva's Customer Service
Address
Arlington, VA
Website
http://www.fonteva.com/
Phone Number
2026186028
Fonteva as an Employer
3.9/5
Fonteva has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Fonteva scored a 55 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Fonteva would recommend the brand to a friend. ENPS measures how likely Fonteva employees would recommend working at Fonteva to a friend.
Net Promoter Score
55
NPS Score
| 71% | Promoters |
|---|---|
| 13% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 67% | Promoters |
|---|---|
| 8% | Passive |
| 25% | Detractors |
