-7
NPS
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Brand Page
Fooda
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About Fooda's Brand
Fooda is a food technology platform that connects restaurants to people while at work.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Fooda NPS
Fooda's Net Promoter Score (NPS) is a -7 with 41% Promoters, 11% Passives, and 48% Detractors. Net Promoter Score tracks whether Fooda's customers would recommend using the product based on a scale of -100 to 100.
Fooda Overall NPS
| 41% | Promoters |
|---|---|
| 11% | Passives |
| 48% | Detractors |
Fooda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -6 | Oct 2022 | -6 |
Nov 2022 -13 | Nov 2022 | -13 |
Mar 2023 -18 | Mar 2023 | -18 |
Aug 2023 -22 | Aug 2023 | -22 |
Sep 2023 -27 | Sep 2023 | -27 |
Nov 2023 -30 | Nov 2023 | -30 |
Jun 2024 -24 | Jun 2024 | -24 |
Aug 2024 -18 | Aug 2024 | -18 |
Sep 2024 -13 | Sep 2024 | -13 |
Oct 2024 -17 | Oct 2024 | -17 |
Mar 2025 -12 | Mar 2025 | -12 |
Oct 2025 -8 | Oct 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fooda NPS by Gender
Fooda's NPS was rated 67 by Male customers on Comparably.
Male
67
Fooda's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Fooda's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fooda NPS by Ethnicity
Fooda's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Fooda NPS by Usage
Fooda's NPS was rated -25 points by customers who have used Fooda's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
Fooda Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Fooda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fooda Customer Loyalty Score by Gender
Fooda's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fooda.
Male
70%
Yes
Female
N/A
Yes
Fooda Customer Loyalty Score by Ethnicity
Fooda's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fooda.
100
out of 100
Caucasian
Fooda Customer Loyalty Score by Usage
Fooda's Customer Loyalty score was rated 78% by customers who have used Fooda's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fooda Product Quality
3.2/5
Fooda has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Fooda Product Information
Fooda’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.fooda.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Food and Beverages
SaaS
Quick Insights into Fooda Product Quality
Fooda's Product Quality score was rated highest by Male customers.
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Ranked Fooda Product Quality the Highest
Fooda Product Quality Score by Gender
Fooda's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fooda.
Male
4.6/5
Female
N/A
Fooda Product Quality Score by Ethnicity
Fooda's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fooda.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Fooda Product Quality Score by Usage
Fooda's Product Quality score was rated 2.5 stars by customers who have used Fooda's products/services for 1 to 2 Years.
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Fooda Pricing
Fooda ROI & Value For Money
2.9/5
Fooda has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Fooda ROI
Fooda's ROI score was rated highest by Male customers.
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Ranked Fooda ROI the Highest
Fooda ROI Score by Gender
Fooda's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fooda.
Male
3.8/5
Female
N/A
Fooda ROI Score by Ethnicity
Fooda's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fooda.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Fooda ROI Score by Usage
Fooda's ROI score was rated 2 stars by customers who have used Fooda's products/services for 1 to 2 Years.
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Fooda Customer Satisfaction (CSAT)
Fooda Customer Satisfaction (CSAT) Score
53 / 100
Fooda has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
21%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fooda Customer Satisfaction
Fooda's Customer Satisfaction score was rated highest by customers who have used Fooda's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Fooda's Customer Satisfaction.
Ranked Fooda Customer Satisfaction the Highest
Fooda Customer Satisfaction Score by Usage
Fooda's Customer Satisfaction score was rated 33 points by customers who have used Fooda's products/services for 1 to 2 Years.
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Fooda Customer Service
3.1/5
Fooda has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Fooda's Customer Service
Address
600 West Chicago, Suite 775, Chicago, IL 60654
Website
http://www.fooda.com
Phone Number
312.662.6539
Quick Insights into Fooda Customer Service
Fooda's Customer Service score was rated highest by Male customers.
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Ranked Fooda Customer Service the Highest
Fooda Customer Service Score by Gender
Fooda's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fooda.
Male
4.3/5
Female
N/A
Fooda Customer Service Score by Ethnicity
Fooda's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fooda.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Fooda Customer Service Score by Usage
Fooda's Customer Service score was rated 2.4 stars by customers who have used Fooda's products/services for 1 to 2 Years.
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Fooda as an Employer
4.6/5
Fooda has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fooda scored a -7 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Fooda would recommend the brand to a friend. ENPS measures how likely Fooda employees would recommend working at Fooda to a friend.
Net Promoter Score
-7
NPS Score
| 41% | Promoters |
|---|---|
| 11% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 76% | Promoters |
|---|---|
| 7% | Passive |
| 17% | Detractors |
