50
NPS
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Fora Financial
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About Fora Financial's Brand
Fora Financial provides financial services to businesses including merchant funding and small business loans.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Fora Financial NPS
Fora Financial's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Fora Financial's customers would recommend using the product based on a scale of -100 to 100.
Fora Financial Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Fora Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
Aug 2024 100 | Aug 2024 | 100 |
Nov 2025 50 | Nov 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fora Financial Customer Reviews
Out of the 2 Fora Financial customer reviews 2 were positive and 0 were constructive. Fora Financial customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fora Financial Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Fora Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fora Financial Product Quality
3.5/5
Fora Financial has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fora Financial's overall Product Quality score rated by its users and customers.
Fora Financial Product Information
Fora Financial’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.forafinancial.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Fora Financial Pricing
Fora Financial ROI & Value For Money
3.5/5
Fora Financial has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Fora Financial Customer Satisfaction (CSAT)
Fora Financial Customer Satisfaction (CSAT) Score
75 / 100
Fora Financial has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fora Financial Customer Service
3.7/5
Fora Financial has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Fora Financial's Customer Service
Address
242 West 36th Street, 5th & 14th Floor, New York City, NY
Website
http://www.forafinancial.com
Phone Number
2129470100
Consumer vs. Employees
Fora Financial scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Fora Financial would recommend the brand to a friend. ENPS measures how likely Fora Financial employees would recommend working at Fora Financial to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
