0
NPS
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Fordham University
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About Fordham University's Brand
Fordham University offers education distinguished by the Jesuit tradition.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Fordham University NPS
Fordham University's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Fordham University's customers would recommend using the product based on a scale of -100 to 100.
Fordham University Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Fordham University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fordham University Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fordham University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fordham University Product Quality
2.5/5
Fordham University has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fordham University's overall Product Quality score rated by its users and customers.
Fordham University Product Information
Fordham University’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.fordham.edu/
- Company Size
- 201-500 Employees
Industry
Tech
Education
Fordham University Pricing
Fordham University ROI & Value For Money
2.5/5
Fordham University has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Fordham University Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fordham University Customer Service
2.5/5
Fordham University has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Fordham University's overall Customer Service score rated by its users and customers.
About Fordham University's Customer Service
Address
441 E Fordham Rd, New York City, NY 10458
Website
http://www.fordham.edu/
Phone Number
(718) 817-1000
Fordham University as an Employer
Consumer vs. Employees
Fordham University scored a 0 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Fordham University would recommend the brand to a friend. ENPS measures how likely Fordham University employees would recommend working at Fordham University to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
