56
NPS
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ForeFlight
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About ForeFlight's Brand
ForeFlight is a companion for pilots that packs rich airport information, search, and aviation weather imagery is a single package.
Brand at a Glance
96%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
ForeFlight NPS
ForeFlight's Net Promoter Score (NPS) is a 56 with 69% Promoters, 18% Passives, and 13% Detractors. Net Promoter Score tracks whether ForeFlight's customers would recommend using the product based on a scale of -100 to 100.
ForeFlight Overall NPS
| 69% | Promoters |
|---|---|
| 18% | Passives |
| 13% | Detractors |
ForeFlight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 41 | Aug 2023 | 41 |
Sep 2023 42 | Sep 2023 | 42 |
Oct 2023 50 | Oct 2023 | 50 |
Nov 2023 52 | Nov 2023 | 52 |
Dec 2023 57 | Dec 2023 | 57 |
Jan 2024 54 | Jan 2024 | 54 |
Feb 2024 55 | Feb 2024 | 55 |
Mar 2024 58 | Mar 2024 | 58 |
Apr 2024 58 | Apr 2024 | 58 |
Jul 2024 60 | Jul 2024 | 60 |
Dec 2024 58 | Dec 2024 | 58 |
Dec 2025 58 | Dec 2025 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ForeFlight NPS by Gender
ForeFlight's NPS was rated 61 by Male customers on Comparably.
Male
61
ForeFlight's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
N/A
ForeFlight's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ForeFlight NPS by Ethnicity
ForeFlight's NPS was rated 86 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 86 | Caucasian | 86 |
ForeFlight NPS by Usage
ForeFlight's NPS was rated 83 points by customers who have used ForeFlight's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 83 | 2 to 5 Years | 83 |
ForeFlight Customer Reviews
Out of the 2 ForeFlight customer reviews 2 were positive and 0 were constructive. ForeFlight customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ForeFlight Customer Loyalty
96%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
96% of ForeFlight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ForeFlight Customer Loyalty Score by Gender
ForeFlight's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ForeFlight.
Male
100%
Yes
Female
N/A
Yes
ForeFlight Customer Loyalty Score by Ethnicity
ForeFlight's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ForeFlight.
100
out of 100
Caucasian
ForeFlight Customer Loyalty Score by Usage
ForeFlight's Customer Loyalty score was rated 100% by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ForeFlight Customer Loyalty Score by Industry
ForeFlight's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ForeFlight Product Quality
4.4/5
ForeFlight has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ForeFlight's overall Product Quality score rated by its users and customers.
ForeFlight Product Information
ForeFlight’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ForeFlight's product the highest.
- Website
- https://www.foreflight.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Travel
Quick Insights into ForeFlight Product Quality
ForeFlight's Product Quality score was rated highest by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ForeFlight's Product Quality.
Ranked ForeFlight Product Quality the Highest
ForeFlight Product Quality Score by Gender
ForeFlight's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ForeFlight.
Male
4.5/5
Female
N/A
ForeFlight Product Quality Score by Ethnicity
ForeFlight's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ForeFlight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
ForeFlight Product Quality Score by Usage
ForeFlight's Product Quality score was rated 4.8 stars by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ForeFlight Product Quality Score by Industry
ForeFlight's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ForeFlight Pricing
ForeFlight ROI & Value For Money
4.1/5
ForeFlight has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ForeFlight's overall ROI score rated by its users and customers.
ForeFlight Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ForeFlight ROI
ForeFlight's ROI score was rated highest by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ForeFlight's ROI score.
Ranked ForeFlight ROI the Highest
ForeFlight ROI Score by Gender
ForeFlight's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ForeFlight.
Male
4.1/5
Female
N/A
ForeFlight ROI Score by Ethnicity
ForeFlight's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ForeFlight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
ForeFlight ROI Score by Usage
ForeFlight's ROI score was rated 4.3 stars by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ForeFlight ROI Score by Industry
ForeFlight's ROI score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ForeFlight Customer Satisfaction (CSAT)
ForeFlight Customer Satisfaction (CSAT) Score
89 / 100
ForeFlight has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
39%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ForeFlight Customer Satisfaction
ForeFlight's Customer Satisfaction score was rated highest by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ForeFlight's Customer Satisfaction.
Ranked ForeFlight Customer Satisfaction the Highest
ForeFlight Customer Satisfaction Score by Gender
ForeFlight's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ForeFlight.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ForeFlight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ForeFlight's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ForeFlight.
100 / 100
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ForeFlight Customer Satisfaction Score by Usage
ForeFlight's Customer Satisfaction score was rated 100 points by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ForeFlight Customer Satisfaction Score by Industry
ForeFlight's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 100,
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}ForeFlight Customer Service
4.1/5
ForeFlight has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ForeFlight's overall Customer Service score rated by its users and customers.
About ForeFlight's Customer Service
Address
Baldwin Street, Houston, Seminole, TX 77019
Website
https://www.foreflight.com/
Phone Number
8172038683
Quick Insights into ForeFlight Customer Service
ForeFlight's Customer Service score was rated highest by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked ForeFlight's Customer Service score.
Ranked ForeFlight Customer Service the Highest
ForeFlight Customer Service Score by Gender
ForeFlight's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ForeFlight.
Male
4.2/5
Female
N/A
ForeFlight Customer Service Score by Ethnicity
ForeFlight's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ForeFlight.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
ForeFlight Customer Service Score by Usage
ForeFlight's Customer Service score was rated 4.4 stars by customers who have used ForeFlight's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ForeFlight Customer Service Score by Industry
ForeFlight's Customer Service score was rated 4.1 stars by Tech industry customers.
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ForeFlight as an Employer
3.9/5
ForeFlight has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
ForeFlight scored a 56 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of ForeFlight would recommend the brand to a friend. ENPS measures how likely ForeFlight employees would recommend working at ForeFlight to a friend.
Net Promoter Score
56
NPS Score
| 69% | Promoters |
|---|---|
| 18% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
