-20
NPS
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Forefront Dermatology
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About Forefront Dermatology's Brand
one of the five largest dermatology practices in the United States
Brand at a Glance
58%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Forefront Dermatology CMO
Scott Goss
Scott Goss serves as the Chief Marketing Officer of Forefront Dermatology. Scott started at Forefront Dermatology in Aug of 2015. Scott currently resides in the Greater Chicago Area.
Forefront Dermatology NPS
Forefront Dermatology's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Forefront Dermatology's customers would recommend using the product based on a scale of -100 to 100.
Forefront Dermatology Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Forefront Dermatology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 33 | Aug 2022 | 33 |
Nov 2022 -20 | Nov 2022 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -29 | Feb 2023 | -29 |
Mar 2023 -13 | Mar 2023 | -13 |
Apr 2023 -22 | Apr 2023 | -22 |
Jun 2023 -30 | Jun 2023 | -30 |
Dec 2023 -17 | Dec 2023 | -17 |
May 2024 -24 | May 2024 | -24 |
Jan 2025 -29 | Jan 2025 | -29 |
May 2025 -20 | May 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forefront Dermatology NPS by Gender
Female customers rated Forefront Dermatology's NPS 84 points higher than Male customers.
Male
-50
Forefront Dermatology's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
34
Forefront Dermatology's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Forefront Dermatology NPS by Ethnicity
Forefront Dermatology's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Forefront Dermatology NPS by Usage
Forefront Dermatology's NPS was rated 34 points by customers who have used Forefront Dermatology's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Forefront Dermatology Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Forefront Dermatology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forefront Dermatology Customer Loyalty Score by Gender
Female customers rated Forefront Dermatology's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Forefront Dermatology Customer Loyalty Score by Ethnicity
Forefront Dermatology's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Forefront Dermatology.
55
out of 100
Caucasian
Forefront Dermatology Customer Loyalty Score by Usage
Forefront Dermatology's Customer Loyalty score was rated 70% by customers who have used Forefront Dermatology's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Forefront Dermatology Customer Loyalty Score by Industry
Forefront Dermatology's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Forefront Dermatology Product Quality
3.1/5
Forefront Dermatology has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Forefront Dermatology Product Information
Forefront Dermatology’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Forefront Dermatology's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Forefront Dermatology Product Quality
Forefront Dermatology's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Forefront Dermatology Product Quality the Highest
Ranked Forefront Dermatology Product Quality the Lowest
Forefront Dermatology Product Quality Score by Gender
Female customers rated Forefront Dermatology's Product Quality score 1.7 stars higher than Male customers.
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Male
2.1/5
Female
3.8/5
Forefront Dermatology Product Quality Score by Ethnicity
Forefront Dermatology's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Forefront Dermatology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Forefront Dermatology Product Quality Score by Usage
Forefront Dermatology's Product Quality score was rated 3.5 stars by customers who have used Forefront Dermatology's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Forefront Dermatology Product Quality Score by Industry
Forefront Dermatology's Product Quality score was rated 4.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Forefront Dermatology Pricing
Forefront Dermatology ROI & Value For Money
3/5
Forefront Dermatology has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Forefront Dermatology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Forefront Dermatology ROI
Forefront Dermatology's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Forefront Dermatology ROI the Highest
Ranked Forefront Dermatology ROI the Lowest
Forefront Dermatology ROI Score by Gender
Female customers rated Forefront Dermatology's ROI score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Forefront Dermatology.
Male
3/5
Female
4.1/5
Forefront Dermatology ROI Score by Ethnicity
Forefront Dermatology's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Forefront Dermatology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Forefront Dermatology ROI Score by Usage
Forefront Dermatology's ROI score was rated 4.1 stars by customers who have used Forefront Dermatology's products/services for 1 to 2 Years.
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Forefront Dermatology ROI Score by Industry
Forefront Dermatology's ROI score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Forefront Dermatology Customer Satisfaction (CSAT)
Forefront Dermatology Customer Satisfaction (CSAT) Score
39 / 100
Forefront Dermatology has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
8%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Forefront Dermatology Customer Satisfaction
Forefront Dermatology's Customer Satisfaction score was rated highest by customers who have used Forefront Dermatology's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Forefront Dermatology Customer Satisfaction the Highest
Ranked Forefront Dermatology Customer Satisfaction the Lowest
Forefront Dermatology Customer Satisfaction Score by Gender
Female customers rated Forefront Dermatology's Customer Satisfaction score 42 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Forefront Dermatology.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Forefront Dermatology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Forefront Dermatology's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Forefront Dermatology.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
Forefront Dermatology Customer Satisfaction Score by Usage
Forefront Dermatology's Customer Satisfaction score was rated 67 points by customers who have used Forefront Dermatology's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Forefront Dermatology Customer Satisfaction Score by Industry
Forefront Dermatology's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
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}Forefront Dermatology Customer Service
3.2/5
Forefront Dermatology has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Forefront Dermatology's Customer Service
Address
202 10th Street, Ste 270, Cedar Rapids, IA
Website
https://forefrontdermatology.com/
Quick Insights into Forefront Dermatology Customer Service
Forefront Dermatology's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by Male customers.
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Ranked Forefront Dermatology Customer Service the Highest
Ranked Forefront Dermatology Customer Service the Lowest
Forefront Dermatology Customer Service Score by Gender
Female customers rated Forefront Dermatology's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Forefront Dermatology.
Male
2.5/5
Female
3.5/5
Forefront Dermatology Customer Service Score by Ethnicity
Forefront Dermatology's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Forefront Dermatology.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Forefront Dermatology Customer Service Score by Usage
Forefront Dermatology's Customer Service score was rated 3.5 stars by customers who have used Forefront Dermatology's products/services for 1 to 2 Years.
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Forefront Dermatology Customer Service Score by Industry
Forefront Dermatology's Customer Service score was rated 4.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Forefront Dermatology as an Employer
2.4/5
Forefront Dermatology has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Forefront Dermatology scored a -20 for Net Promoter Score and a -71 for Employee Net Promoter Score. NPS gauges how likely a customer of Forefront Dermatology would recommend the brand to a friend. ENPS measures how likely Forefront Dermatology employees would recommend working at Forefront Dermatology to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-71
eNPS Score
| 6% | Promoters |
|---|---|
| 17% | Passive |
| 77% | Detractors |
