-70
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Forest River
Marketing or Exec? Claim Your Free Account
About Forest River's Brand
Forest River is an incubator where innovative ideas thrive and flourish as we strive to adapt to changing market and consumer demands.
Brand at a Glance
67%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Forest River NPS
Forest River's Net Promoter Score (NPS) is a -70 with 12% Promoters, 6% Passives, and 82% Detractors. Net Promoter Score tracks whether Forest River's customers would recommend using the product based on a scale of -100 to 100.
Forest River Overall NPS
| 12% | Promoters |
|---|---|
| 6% | Passives |
| 82% | Detractors |
Forest River NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -73 | May 2024 | -73 |
Jun 2024 -71 | Jun 2024 | -71 |
Jul 2024 -72 | Jul 2024 | -72 |
Aug 2024 -74 | Aug 2024 | -74 |
Sep 2024 -74 | Sep 2024 | -74 |
Oct 2024 -74 | Oct 2024 | -74 |
Nov 2024 -72 | Nov 2024 | -72 |
Dec 2024 -72 | Dec 2024 | -72 |
Mar 2025 -70 | Mar 2025 | -70 |
May 2025 -70 | May 2025 | -70 |
Jun 2025 -70 | Jun 2025 | -70 |
Sep 2025 -70 | Sep 2025 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forest River NPS by Gender
Male customers rated Forest River's NPS 24 points higher than Female customers.
Male
-72
Forest River's NPS was rated -72 by Male customers on Comparably.
10%
Promoters
8%
Passives
82%
Detractors
Female
-96
Forest River's NPS was rated -96 by Female customers on Comparably.
2%
Promoters
0%
Passives
98%
Detractors
Forest River NPS by Ethnicity
Forest River's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Other -93 | Other | -93 |
Forest River NPS by Age
Forest River's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Forest River NPS by Usage
Forest River's NPS was rated the highest by customers who have used Forest River's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -91 | Less than 1 Year | -91 |
1 to 2 Years -92 | 1 to 2 Years | -92 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -40 | Over 10 Years | -40 |
Forest River Customer Reviews
Out of the 30 Forest River customer reviews 3 were positive and 27 were constructive. Forest River customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Forest River Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Forest River users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forest River Customer Loyalty Score by Gender
Male customers rated Forest River's Customer Loyalty score 7% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Forest River.
Male
71%
Yes
Female
64%
Yes
Forest River Customer Loyalty Score by Ethnicity
Forest River's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Forest River.
70
out of 100
Caucasian
70
out of 100
Hispanic or Latino
49
out of 100
Other
Forest River Customer Loyalty Score by Age
Forest River's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Forest River.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 75% | 36-40 | 75% |
41-45 60% | 41-45 | 60% |
46-50 61% | 46-50 | 61% |
51-55 67% | 51-55 | 67% |
56-60 67% | 56-60 | 67% |
61-65 72% | 61-65 | 72% |
66+ 64% | 66+ | 64% |
Forest River Customer Loyalty Score by Usage
Forest River's Customer Loyalty score was rated the highest by customers who have used Forest River's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Forest River Customer Loyalty Score by Industry
Forest River's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Forest River Product Quality
1.5/5
Forest River has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forest River's overall Product Quality score rated by its users and customers.
Forest River Product Information
Forest River’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Forest River's product the highest. Reviewers from the Accounting industry rated Forest River the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Sports & Entertainment
Quick Insights into Forest River Product Quality
Forest River's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Forest River's Product Quality.
Ranked Forest River Product Quality the Highest
Ranked Forest River Product Quality the Lowest
Forest River Product Quality Score by Gender
Forest River's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Forest River.
Male
1.5/5
Female
1.5/5
Forest River Product Quality Score by Ethnicity
Forest River's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Forest River.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Forest River Product Quality Score by Age
Forest River's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Forest River.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Forest River Product Quality Score by Usage
Forest River's Product Quality score was rated the highest by customers who have used Forest River's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Forest River Product Quality Score by Industry
Forest River's Product Quality score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Forest River Pricing
Forest River ROI & Value For Money
1.5/5
Forest River has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forest River's overall ROI score rated by its users and customers.
Forest River Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Forest River.
Quick Insights into Forest River ROI
Forest River's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Forest River's ROI score.
Ranked Forest River ROI the Highest
Ranked Forest River ROI the Lowest
Forest River ROI Score by Gender
Forest River's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Forest River.
Male
1.5/5
Female
1.5/5
Forest River ROI Score by Ethnicity
Forest River's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Forest River.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Forest River ROI Score by Age
Forest River's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Forest River.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Forest River ROI Score by Usage
Forest River's ROI score was rated the highest by customers who have used Forest River's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Forest River ROI Score by Industry
Forest River's ROI score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Forest River Customer Satisfaction (CSAT)
Forest River Customer Satisfaction (CSAT) Score
16 / 100
Forest River has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
4%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Forest River Customer Satisfaction
Forest River's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Forest River's Customer Satisfaction.
Ranked Forest River Customer Satisfaction the Highest
Ranked Forest River Customer Satisfaction the Lowest
Forest River Customer Satisfaction Score by Gender
Male customers rated Forest River's Customer Satisfaction score 19 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Forest River.
21 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 16% | |
Very Dissatisfied | 63% |
2 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 11% | |
Very Dissatisfied | 83% |
Forest River Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Forest River's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Forest River.
15 / 100
Very Satisfied
11%
Satisfied
4%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
14%
Very Dissatisfied
69%
CSAT according to Hispanic or Latino
Forest River's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Forest River.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Forest River's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Forest River.
7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
86%
Forest River Customer Satisfaction Score by Age
Forest River's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Forest River.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 29% | |||||||||||||||
| 51-55 | 20% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 8% |
Forest River Customer Satisfaction Score by Usage
Forest River's Customer Satisfaction score was rated the highest by customers who have used Forest River's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Forest River Customer Satisfaction Score by Industry
Forest River's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Forest River Customer Satisfaction Score by Industry",
"text": "Forest River's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Forest River's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Forest River's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Forest River's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forest River's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Forest River's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Forest River's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Forest River's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Facilities Services",
"groupId": 518,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forest River's Customer Satisfaction score is rated by Facilities Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Forest River's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Forest River's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Forest River's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forest River's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Forest River's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Forest River's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Forest River Customer Service
1.5/5
Forest River has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forest River's overall Customer Service score rated by its users and customers.
About Forest River's Customer Service
Address
P.O. Box 3030, Elkhart, IN 46515
Website
http://www.forestriverinc.com/
Phone Number
(574) 296-7558
Quick Insights into Forest River Customer Service
Forest River's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Transportation industry.
Sign Up to unlock insights into how customers have ranked Forest River's Customer Service score.
Ranked Forest River Customer Service the Highest
Ranked Forest River Customer Service the Lowest
Forest River Customer Service Score by Gender
Forest River's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Forest River.
Male
1.5/5
Female
1.5/5
Forest River Customer Service Score by Ethnicity
Forest River's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Forest River.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Other 1.5 | Other | 1.5 |
Forest River Customer Service Score by Age
Forest River's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Forest River.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Forest River Customer Service Score by Usage
Forest River's Customer Service score was rated the highest by customers who have used Forest River's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Forest River Customer Service Score by Industry
Forest River's Customer Service score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Forest River as an Employer
4.1/5
Forest River has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Forest River scored a -70 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Forest River would recommend the brand to a friend. ENPS measures how likely Forest River employees would recommend working at Forest River to a friend.
Net Promoter Score
-70
NPS Score
| 12% | Promoters |
|---|---|
| 6% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
