-26
NPS
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Forethought
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About Forethought's Brand
Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing tickets, and assisting agents with relevant knowledge — all from one platform.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.3/5
Customer Service
Forethought NPS
Forethought's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Forethought's customers would recommend using the product based on a scale of -100 to 100.
Forethought Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Forethought NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
Dec 2024 -20 | Dec 2024 | -20 |
Jun 2025 -33 | Jun 2025 | -33 |
Aug 2025 -25 | Aug 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forethought Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Forethought users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forethought Product Quality
3.2/5
Forethought has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Forethought's overall Product Quality score rated by its users and customers.
Forethought Product Information
Forethought’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.forethought.ai
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Forethought Pricing
Forethought ROI & Value For Money
3.2/5
Forethought has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Forethought's overall ROI score rated by its users and customers.
Forethought Customer Satisfaction (CSAT)
Forethought Customer Satisfaction (CSAT) Score
83 / 100
Forethought has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forethought Customer Service
2.3/5
Forethought has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Forethought's Customer Service
Address
345 California St, Ste 600 + 700, California City, CA 94104
Website
https://www.forethought.ai
Forethought's Social Links
Forethought as an Employer
4.7/5
Forethought has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Forethought scored a -26 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Forethought would recommend the brand to a friend. ENPS measures how likely Forethought employees would recommend working at Forethought to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 77% | Promoters |
|---|---|
| 21% | Passive |
| 2% | Detractors |
