Forever Living Products (UK) Ltd NPS & Customer Reviews | Comparably
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Forever Living Products (UK) Ltd
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About Forever Living Products (UK) Ltd's Brand

"Forever Living Products and its affiliates are the largest growers, manufacturer and distributors of Aloe Vera products. The key to Forever Living's success is commitment to quality and purity. In order to ensure the highest quality, Forever Living cultivates aloe vera on its privately owned plantations, avoiding the use of herbicides or pesticides. With over 50 million Aloe Vera plants, Forever’s aloe vera plantations work to cleanse the earth of two million tons?of CO2 every year.From planting and tending, to harvesting, Forever Living's aloe plants are carefully nurtured with the same level of care and standards that it puts into every one of its products. Forever farmers harvest the aloe by hand, treating it with great care. The leaves are processed within hours, to provide the purest, freshest aloe vera gel with all of its inherent qualities intact. Forever’s aloe vera is one of the purest available?on the market. Treated with the greatest care, avoiding pasteurisation, freeze-drying and heating, the aloe vera retains its beneficial properties.Forever Living distributes aloe vera products around the world. Manufacturing and selling a large selection of beneficial health and wellness products, each item is based? on one of nature’s greatest gifts - aloe vera.The goal of Forever Living is to provide a healthier life for everyone! Forever’s aloe vera products were the first to be awarded with the International Aloe Science Council’s Seal of Approval."

Brand at a Glance

83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service

Forever Living Products (UK) Ltd NPS

Forever Living Products (UK) Ltd's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Forever Living Products (UK) Ltd's customers would recommend using the product based on a scale of -100 to 100.

Forever Living Products (UK) Ltd Overall NPS

50
NPS
75%Promoters
0%Passives
25%Detractors
Forever Living Products (UK) Ltd Overall NPS

Forever Living Products (UK) Ltd NPS Trend

-100
-50
0
50
100
Jan 2022
100
Jan 2022100
Mar 2024
100
Mar 2024100
May 2024
33
May 202433
Jun 2024
50
Jun 202450

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Forever Living Products (UK) Ltd Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Forever Living Products (UK) Ltd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83
83%
17
17%
Forever Living Products (UK) Ltd Customer Loyalty

Forever Living Products (UK) Ltd Product Quality

3.5/5

Forever Living Products (UK) Ltd has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Forever Living Products (UK) Ltd Product Information

Forever Living Products (UK) Ltd’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website
http://foreverliving.com/
Company Size
10,000+ Employees

Forever Living Products (UK) Ltd Pricing

Forever Living Products (UK) Ltd ROI & Value For Money

3.4/5

Forever Living Products (UK) Ltd has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Forever Living Products (UK) Ltd Customer Satisfaction (CSAT)

Forever Living Products (UK) Ltd Customer Satisfaction (CSAT) Score

67 / 100

Forever Living Products (UK) Ltd has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Forever Living Products (UK) Ltd Customer Service

3.4/5

Forever Living Products (UK) Ltd has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Forever Living Products (UK) Ltd's Customer Service

Address

United Kingdom


Website

http://foreverliving.com/

Forever Living Products (UK) Ltd as an Employer

4.7/5

Forever Living Products (UK) Ltd has a 4.7/5 stars for its overall company culture rated by their employees

  Forever Living Products (UK) Ltd CEO
top
5%
CEO of Forever Living Products (UK) Ltd

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Forever Living Products (UK) Ltd scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Forever Living Products (UK) Ltd would recommend the brand to a friend. ENPS measures how likely Forever Living Products (UK) Ltd employees would recommend working at Forever Living Products (UK) Ltd to a friend.

Net Promoter Score

50
NPS Score
75%Promoters
0%Passive
25%Detractors

Employee Net Promoter Score

50
eNPS Score
75%Promoters
0%Passive
25%Detractors

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