8
NPS
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FormFactor
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About FormFactor's Brand
FormFactor is a global leader in advanced wafer probe card technology and design, FormFactor is a mission critical supplier to top
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
FormFactor CMO
FormFactor NPS
FormFactor's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether FormFactor's customers would recommend using the product based on a scale of -100 to 100.
FormFactor Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
FormFactor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
May 2023 20 | May 2023 | 20 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 43 | Jan 2024 | 43 |
Jun 2024 10 | Jun 2024 | 10 |
Mar 2025 18 | Mar 2025 | 18 |
Nov 2025 9 | Nov 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FormFactor NPS by Gender
FormFactor's NPS was rated 34 by Male customers on Comparably.
Male
34
FormFactor's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
FormFactor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
FormFactor Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of FormFactor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
FormFactor Customer Loyalty Score by Gender
FormFactor's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of FormFactor.
Male
100%
Yes
Female
N/A
Yes
FormFactor Product Quality
4.2/5
FormFactor has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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FormFactor Product Information
FormFactor’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.formfactor.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Mobile App
Quick Insights into FormFactor Product Quality
FormFactor's Product Quality score was rated highest by Male customers.
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Ranked FormFactor Product Quality the Highest
FormFactor Product Quality Score by Gender
FormFactor's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of FormFactor.
Male
4.6/5
Female
N/A
FormFactor Pricing
FormFactor ROI & Value For Money
4/5
FormFactor has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into FormFactor ROI
FormFactor's ROI score was rated highest by Male customers.
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Ranked FormFactor ROI the Highest
FormFactor ROI Score by Gender
FormFactor's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of FormFactor.
Male
4.3/5
Female
N/A
FormFactor Customer Satisfaction (CSAT)
FormFactor Customer Satisfaction (CSAT) Score
77 / 100
FormFactor has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FormFactor Customer Satisfaction
FormFactor's Customer Satisfaction score was rated highest by Male customers.
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Ranked FormFactor Customer Satisfaction the Highest
FormFactor Customer Satisfaction Score by Gender
FormFactor's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of FormFactor.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
FormFactor Customer Service
4/5
FormFactor has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About FormFactor's Customer Service
Address
Livermore, CA 94551
Website
http://www.formfactor.com
Phone Number
925-290-4000
Quick Insights into FormFactor Customer Service
FormFactor's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked FormFactor's Customer Service score.
Ranked FormFactor Customer Service the Highest
FormFactor Customer Service Score by Gender
FormFactor's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of FormFactor.
Male
4.6/5
Female
N/A
FormFactor as an Employer
3.2/5
FormFactor has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
FormFactor scored a 8 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of FormFactor would recommend the brand to a friend. ENPS measures how likely FormFactor employees would recommend working at FormFactor to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 32% | Promoters |
|---|---|
| 21% | Passive |
| 47% | Detractors |
