0
NPS
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Formica Corp
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About Formica Corp's Brand
Formica Corp is a Computer and Network Security company.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Formica Corp NPS
Formica Corp's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Formica Corp's customers would recommend using the product based on a scale of -100 to 100.
Formica Corp Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Formica Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Apr 2025 -33 | Apr 2025 | -33 |
Jul 2025 -25 | Jul 2025 | -25 |
Oct 2025 -20 | Oct 2025 | -20 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Formica Corp Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Formica Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Formica Corp Product Quality
4/5
Formica Corp has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Formica Corp's overall Product Quality score rated by its users and customers.
Formica Corp Product Information
Formica Corp’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.formica.com
- Company Size
- 5,001-10,000 Employees
Formica Corp Pricing
Formica Corp ROI & Value For Money
3.5/5
Formica Corp has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Formica Corp's overall ROI score rated by its users and customers.
Formica Corp Customer Satisfaction (CSAT)
Formica Corp Customer Satisfaction (CSAT) Score
100 / 100
Formica Corp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Formica Corp Customer Service
3.7/5
Formica Corp has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Formica Corp's Customer Service
Address
Cincinnati, OH
Website
http://www.formica.com
Phone Number
5137863505
Formica Corp as an Employer
Consumer vs. Employees
Formica Corp scored a 0 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Formica Corp would recommend the brand to a friend. ENPS measures how likely Formica Corp employees would recommend working at Formica Corp to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
