20
NPS
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Formotus
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About Formotus' Brand
Formotus develops a business application platform for iPads, iPhones, and Android tablets and smartphones.
Brand at a Glance
3.6/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Formotus NPS
Formotus's Net Promoter Score (NPS) is a 20 with 56% Promoters, 8% Passives, and 36% Detractors. Net Promoter Score tracks whether Formotus's customers would recommend using the product based on a scale of -100 to 100.
Formotus Overall NPS
| 56% | Promoters |
|---|---|
| 8% | Passives |
| 36% | Detractors |
Formotus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 20 | Aug 2020 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Formotus NPS by Usage
Formotus's NPS was rated the highest by customers who have used Formotus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 7 | Less than 1 Year | 7 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Formotus Product Quality
3.6/5
Formotus has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Formotus' overall Product Quality score rated by its users and customers.
Formotus Product Information
Formotus serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Formotus supports iOS and Android devices and offers products for small, medium, and large sized businesses.
Formotus’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.formotus.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Service Dispatch Software
Data Entry Software
Form Builder Software
Inspection Software
App Design Software
Home Inspection Software
Audit Software
Formotus Pricing
Formotus ROI & Value For Money
3.2/5
Formotus has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Formotus' overall ROI score rated by its users and customers.
Formotus Pricing Plans
Formotus has a pricing structure that accommodates small, medium, and large businesses. Starting from $20/month, Formotus uses a subscription model and offers the following: Basic: $20/month. Limited to one user., Team: $30/month. Ideal for SMBs or small teams., and Enterprise: flexible packages available for enterprises. Contact Formotus for more information..
Who Uses Formotus?
Small Businesses
Medium Businesses
Large Enterprises
Formotus Customer Service
3.7/5
Formotus has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Formotus' overall Customer Service score rated by its users and customers.
About Formotus's Customer Service
Address
3633 136th Pl SE, Suite 202, Bellevue, WA
Website
http://www.formotus.com
Phone Number
12062252050
Consumer vs. Employees
Formotus scored a 20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Formotus would recommend the brand to a friend. ENPS measures how likely Formotus employees would recommend working at Formotus to a friend.
Net Promoter Score
20
NPS Score
| 56% | Promoters |
|---|---|
| 8% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
