40
NPS
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Forrest Solutions
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About Forrest Solutions' Brand
We deliver outsourced solutions that reduce the cost and improve the productivity of the non-core functions of your business.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Forrest Solutions NPS
Forrest Solutions's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Forrest Solutions's customers would recommend using the product based on a scale of -100 to 100.
Forrest Solutions Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Forrest Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Feb 2023 66 | Feb 2023 | 66 |
Jul 2023 25 | Jul 2023 | 25 |
Jun 2024 40 | Jun 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forrest Solutions Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Forrest Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forrest Solutions Product Quality
3.2/5
Forrest Solutions has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Forrest Solutions Product Information
Forrest Solutions’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Professional Services
Forrest Solutions Pricing
Forrest Solutions ROI & Value For Money
3.2/5
Forrest Solutions has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Forrest Solutions Customer Satisfaction (CSAT)
Forrest Solutions Customer Satisfaction (CSAT) Score
60 / 100
Forrest Solutions has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forrest Solutions Customer Service
3.2/5
Forrest Solutions has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Forrest Solutions's Customer Service
Address
New York City, NY 10036
Website
https://www.forrestsolutions.com/
Phone Number
+1 (212) 204-1193
Forrest Solutions as an Employer
Consumer vs. Employees
Forrest Solutions scored a 40 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Forrest Solutions would recommend the brand to a friend. ENPS measures how likely Forrest Solutions employees would recommend working at Forrest Solutions to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
