-47
NPS
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Brand Page
Forter
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About Forter's Brand
Forter's new era fraud solution helps retailers grow sales, lower costs & improve the customer experience through its Decision as Service
Brand at a Glance
83%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Forter CMO
Forter NPS
Forter's Net Promoter Score (NPS) is a -47 with 15% Promoters, 23% Passives, and 62% Detractors. Net Promoter Score tracks whether Forter's customers would recommend using the product based on a scale of -100 to 100.
Forter Overall NPS
| 15% | Promoters |
|---|---|
| 23% | Passives |
| 62% | Detractors |
Forter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 -83 | Sep 2022 | -83 |
Oct 2022 -85 | Oct 2022 | -85 |
Nov 2022 -87 | Nov 2022 | -87 |
Feb 2023 -50 | Feb 2023 | -50 |
Sep 2023 -54 | Sep 2023 | -54 |
Feb 2024 -51 | Feb 2024 | -51 |
May 2024 -46 | May 2024 | -46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forter Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Forter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forter Product Quality
2.7/5
Forter has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Forter's overall Product Quality score rated by its users and customers.
Forter Product Information
Forter’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.forter.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Enterprise
FinTech
SaaS
Forter Pricing
Forter ROI & Value For Money
2.8/5
Forter has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Forter Customer Satisfaction (CSAT)
Forter Customer Satisfaction (CSAT) Score
50 / 100
Forter has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forter Customer Service
3/5
Forter has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Forter's Customer Service
Address
235 Montgomery Street, Suite 1110, San Francisco, CA
Website
http://www.forter.com
Forter as an Employer
4.2/5
Forter has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Forter scored a -47 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Forter would recommend the brand to a friend. ENPS measures how likely Forter employees would recommend working at Forter to a friend.
Net Promoter Score
-47
NPS Score
| 15% | Promoters |
|---|---|
| 23% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
