35
NPS
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Fortescue Metals
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About Fortescue Metals' Brand
Fortescue is the New Force in Iron Ore and has joined the world's leading producers of iron ore.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Fortescue Metals NPS
Fortescue Metals's Net Promoter Score (NPS) is a 35 with 60% Promoters, 15% Passives, and 25% Detractors. Net Promoter Score tracks whether Fortescue Metals's customers would recommend using the product based on a scale of -100 to 100.
Fortescue Metals Overall NPS
| 60% | Promoters |
|---|---|
| 15% | Passives |
| 25% | Detractors |
Fortescue Metals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 66 | Jun 2023 | 66 |
Jul 2023 70 | Jul 2023 | 70 |
Nov 2023 72 | Nov 2023 | 72 |
Feb 2024 59 | Feb 2024 | 59 |
Mar 2024 46 | Mar 2024 | 46 |
Apr 2024 36 | Apr 2024 | 36 |
Aug 2024 34 | Aug 2024 | 34 |
Nov 2024 25 | Nov 2024 | 25 |
Jan 2025 28 | Jan 2025 | 28 |
Mar 2025 34 | Mar 2025 | 34 |
Jul 2025 30 | Jul 2025 | 30 |
Aug 2025 35 | Aug 2025 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fortescue Metals Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Fortescue Metals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fortescue Metals Product Quality
3.6/5
Fortescue Metals has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortescue Metals' overall Product Quality score rated by its users and customers.
Fortescue Metals Product Information
Fortescue Metals’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.fmgl.com.au
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Productivity
Fortescue Metals Pricing
Fortescue Metals ROI & Value For Money
3.7/5
Fortescue Metals has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Fortescue Metals Customer Satisfaction (CSAT)
Fortescue Metals Customer Satisfaction (CSAT) Score
77 / 100
Fortescue Metals has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
54%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fortescue Metals Customer Service
3.8/5
Fortescue Metals has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Fortescue Metals's Customer Service
Address
Level 2, 87 Adelaide Terrace, East Wenatchee, WA 6004 Australia
Website
http://www.fmgl.com.au
Phone Number
61 8 6218 8888
Fortescue Metals as an Employer
4.1/5
Fortescue Metals has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Fortescue Metals scored a 35 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Fortescue Metals would recommend the brand to a friend. ENPS measures how likely Fortescue Metals employees would recommend working at Fortescue Metals to a friend.
Net Promoter Score
35
NPS Score
| 60% | Promoters |
|---|---|
| 15% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 58% | Promoters |
|---|---|
| 28% | Passive |
| 14% | Detractors |
