100
NPS
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Brand Page
Forthnet
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About Forthnet's Brand
Provider of telecommunication services. The company provides telecommunication and pay television services in Greece.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Forthnet NPS
Forthnet's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Forthnet's customers would recommend using the product based on a scale of -100 to 100.
Forthnet Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Forthnet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Forthnet Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Forthnet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Forthnet Product Quality
5/5
Forthnet has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forthnet's overall Product Quality score rated by its users and customers.
Forthnet Product Information
Forthnet’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.forthnet.gr
- Company Size
- 1,001-5,000 Employees
Forthnet Pricing
Forthnet ROI & Value For Money
5/5
Forthnet has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forthnet's overall ROI score rated by its users and customers.
Forthnet Customer Satisfaction (CSAT)
Forthnet Customer Satisfaction (CSAT) Score
100 / 100
Forthnet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Forthnet Customer Service
5/5
Forthnet has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Forthnet's overall Customer Service score rated by its users and customers.
About Forthnet's Customer Service
Address
4 Atthidon Street, Athens, 176 71
Website
www.forthnet.gr
Phone Number
7
