-11
NPS
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Fortis
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About Fortis' Brand
Fortis Intertrust is a leading provider of financial services at the crossroads of legal, accounting and tax expertise.
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Fortis NPS
Fortis's Net Promoter Score (NPS) is a -11 with 39% Promoters, 11% Passives, and 50% Detractors. Net Promoter Score tracks whether Fortis's customers would recommend using the product based on a scale of -100 to 100.
Fortis Overall NPS
| 39% | Promoters |
|---|---|
| 11% | Passives |
| 50% | Detractors |
Fortis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 19 | Jan 2023 | 19 |
Feb 2023 22 | Feb 2023 | 22 |
May 2023 16 | May 2023 | 16 |
Oct 2023 15 | Oct 2023 | 15 |
Dec 2023 14 | Dec 2023 | 14 |
Jan 2024 10 | Jan 2024 | 10 |
Mar 2024 3 | Mar 2024 | 3 |
Jul 2024 -1 | Jul 2024 | -1 |
Aug 2024 -4 | Aug 2024 | -4 |
Oct 2024 -4 | Oct 2024 | -4 |
Feb 2025 -8 | Feb 2025 | -8 |
Apr 2025 -11 | Apr 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fortis NPS by Gender
Fortis's NPS was rated -80 by Male customers on Comparably.
Male
-80
Fortis's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
Fortis's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fortis NPS by Ethnicity
Fortis's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Fortis NPS by Usage
Fortis's NPS was rated -100 points by customers who have used Fortis's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Fortis Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Fortis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fortis Customer Loyalty Score by Gender
Fortis's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Fortis Customer Loyalty Score by Ethnicity
Fortis's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fortis.
100
out of 100
Caucasian
Fortis Customer Loyalty Score by Usage
Fortis's Customer Loyalty score was rated 78% by customers who have used Fortis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fortis Customer Loyalty Score by Industry
Fortis's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fortis Product Quality
3.4/5
Fortis has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Fortis Product Information
Fortis’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fortis's product the highest.
- Website
- http://www.fortis.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Fortis Product Quality
Fortis's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Fortis Product Quality the Highest
Fortis Product Quality Score by Gender
Fortis's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fortis.
Male
3.3/5
Female
N/A
Fortis Product Quality Score by Ethnicity
Fortis's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fortis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Fortis Product Quality Score by Usage
Fortis's Product Quality score was rated 2.4 stars by customers who have used Fortis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fortis Product Quality Score by Industry
Fortis's Product Quality score was rated 3.8 stars by Tech industry customers.
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Fortis Pricing
Fortis ROI & Value For Money
3/5
Fortis has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Fortis Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Fortis ROI
Fortis's ROI score was rated highest by customers from the Tech industry.
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Ranked Fortis ROI the Highest
Fortis ROI Score by Gender
Fortis's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fortis.
Male
2.3/5
Female
N/A
Fortis ROI Score by Ethnicity
Fortis's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fortis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Fortis ROI Score by Usage
Fortis's ROI score was rated 1.5 stars by customers who have used Fortis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fortis ROI Score by Industry
Fortis's ROI score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fortis Customer Satisfaction (CSAT)
Fortis Customer Satisfaction (CSAT) Score
50 / 100
Fortis has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
13%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fortis Customer Satisfaction
Fortis's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Fortis Customer Satisfaction the Highest
Fortis Customer Satisfaction Score by Gender
Fortis's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fortis.
60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
Fortis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fortis' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fortis.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Fortis Customer Satisfaction Score by Usage
Fortis's Customer Satisfaction score was rated 25 points by customers who have used Fortis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fortis Customer Satisfaction Score by Industry
Fortis's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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"stars": 0,
"csatScore": 100,
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}Fortis Customer Service
3/5
Fortis has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortis' overall Customer Service score rated by its users and customers.
About Fortis's Customer Service
Address
153 East 53rd Street - 27th floor, New York City, NY 10022
Website
http://www.fortis.com
Quick Insights into Fortis Customer Service
Fortis's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Fortis' Customer Service score.
Ranked Fortis Customer Service the Highest
Fortis Customer Service Score by Gender
Fortis's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fortis.
Male
2.7/5
Female
N/A
Fortis Customer Service Score by Ethnicity
Fortis's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fortis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Fortis Customer Service Score by Usage
Fortis's Customer Service score was rated 1.7 stars by customers who have used Fortis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fortis Customer Service Score by Industry
Fortis's Customer Service score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fortis as an Employer
3.5/5
Fortis has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Fortis scored a -11 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Fortis would recommend the brand to a friend. ENPS measures how likely Fortis employees would recommend working at Fortis to a friend.
Net Promoter Score
-11
NPS Score
| 39% | Promoters |
|---|---|
| 11% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 41% | Promoters |
|---|---|
| 35% | Passive |
| 24% | Detractors |
