66
NPS
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Fortnite
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About Fortnite's Brand
Fortnite is an upcoming survival video game.
Brand at a Glance
91%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Fortnite NPS
Fortnite's Net Promoter Score (NPS) is a 66 with 76% Promoters, 14% Passives, and 10% Detractors. Net Promoter Score tracks whether Fortnite's customers would recommend using the product based on a scale of -100 to 100.
Fortnite Overall NPS
| 76% | Promoters |
|---|---|
| 14% | Passives |
| 10% | Detractors |
Fortnite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 60 | Apr 2024 | 60 |
May 2024 61 | May 2024 | 61 |
Jun 2024 61 | Jun 2024 | 61 |
Sep 2024 64 | Sep 2024 | 64 |
Nov 2024 64 | Nov 2024 | 64 |
Dec 2024 65 | Dec 2024 | 65 |
Jan 2025 66 | Jan 2025 | 66 |
Feb 2025 62 | Feb 2025 | 62 |
Mar 2025 65 | Mar 2025 | 65 |
Apr 2025 65 | Apr 2025 | 65 |
Jun 2025 66 | Jun 2025 | 66 |
Jan 2026 66 | Jan 2026 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fortnite NPS by Gender
Fortnite's NPS was rated 86 by Male customers on Comparably.
Male
86
Fortnite's NPS was rated 86 by Male customers on Comparably.
86%
Promoters
14%
Passives
0%
Detractors
Female
N/A
Fortnite's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fortnite NPS by Ethnicity
Fortnite's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Fortnite NPS by Age
Fortnite's NPS was rated 87 points by customers ages 18-25 on Comparably.
Fortnite NPS by Usage
Fortnite's NPS was rated 100 points by customers who have used Fortnite's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Fortnite Customer Reviews
Out of the 3 Fortnite customer reviews 3 were positive and 0 were constructive. Fortnite customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fortnite Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Fortnite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fortnite Customer Loyalty Score by Gender
Fortnite's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Fortnite.
Male
100%
Yes
Female
N/A
Yes
Fortnite Customer Loyalty Score by Ethnicity
Fortnite's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fortnite.
100
out of 100
Caucasian
Fortnite Customer Loyalty Score by Age
Fortnite's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fortnite.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Fortnite Customer Loyalty Score by Usage
Fortnite's Customer Loyalty score was rated 100% by customers who have used Fortnite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fortnite Customer Loyalty Score by Industry
Fortnite's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Fortnite Product Quality
4.3/5
Fortnite has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortnite's overall Product Quality score rated by its users and customers.
Fortnite Product Information
Fortnite’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fortnite's product the highest.
- Website
- https://www.fortnite.com/
- Company Size
- 201-500 Employees
Industry
Tech
Gaming
Quick Insights into Fortnite Product Quality
Fortnite's Product Quality score was rated highest by Caucasian customers.
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Ranked Fortnite Product Quality the Highest
Fortnite Product Quality Score by Gender
Fortnite's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Fortnite.
Male
4.5/5
Female
N/A
Fortnite Product Quality Score by Ethnicity
Fortnite's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fortnite.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Fortnite Product Quality Score by Age
Fortnite's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fortnite.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Fortnite Product Quality Score by Usage
Fortnite's Product Quality score was rated 4.3 stars by customers who have used Fortnite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fortnite Product Quality Score by Industry
Fortnite's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fortnite Pricing
Fortnite ROI & Value For Money
4.2/5
Fortnite has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortnite's overall ROI score rated by its users and customers.
Fortnite Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Fortnite ROI
Fortnite's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Fortnite's ROI score.
Ranked Fortnite ROI the Highest
Fortnite ROI Score by Gender
Fortnite's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fortnite.
Male
4.3/5
Female
N/A
Fortnite ROI Score by Ethnicity
Fortnite's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fortnite.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Fortnite ROI Score by Age
Fortnite's ROI score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fortnite.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Fortnite ROI Score by Usage
Fortnite's ROI score was rated 4.1 stars by customers who have used Fortnite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Fortnite ROI Score by Industry
Fortnite's ROI score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Fortnite Customer Satisfaction (CSAT)
Fortnite Customer Satisfaction (CSAT) Score
85 / 100
Fortnite has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
32%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fortnite Customer Satisfaction
Fortnite's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Fortnite's Customer Satisfaction.
Ranked Fortnite Customer Satisfaction the Highest
Fortnite Customer Satisfaction Score by Gender
Fortnite's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Fortnite.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fortnite Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fortnite's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Fortnite.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Fortnite Customer Satisfaction Score by Age
Fortnite's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fortnite.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Fortnite Customer Satisfaction Score by Usage
Fortnite's Customer Satisfaction score was rated 100 points by customers who have used Fortnite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Fortnite Customer Satisfaction Score by Industry
Fortnite's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Fortnite Customer Satisfaction Score by Industry",
"text": "Fortnite's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Fortnite's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Fortnite Customer Service
4.3/5
Fortnite has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortnite's overall Customer Service score rated by its users and customers.
About Fortnite's Customer Service
Address
620 Crossroads Boulevard, Cary, NC 27518
Website
https://www.fortnite.com/
Quick Insights into Fortnite Customer Service
Fortnite's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Fortnite's Customer Service score.
Ranked Fortnite Customer Service the Highest
Fortnite Customer Service Score by Gender
Fortnite's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fortnite.
Male
4.5/5
Female
N/A
Fortnite Customer Service Score by Ethnicity
Fortnite's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fortnite.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Fortnite Customer Service Score by Age
Fortnite's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fortnite.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Fortnite Customer Service Score by Usage
Fortnite's Customer Service score was rated 4.3 stars by customers who have used Fortnite's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Fortnite Customer Service Score by Industry
Fortnite's Customer Service score was rated 4.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Fortnite as an Employer
Consumer vs. Employees
Fortnite scored a 66 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Fortnite would recommend the brand to a friend. ENPS measures how likely Fortnite employees would recommend working at Fortnite to a friend.
Net Promoter Score
66
NPS Score
| 76% | Promoters |
|---|---|
| 14% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 69% | Promoters |
|---|---|
| 10% | Passive |
| 21% | Detractors |
