0
NPS
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Fortuna Silver Mines
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About Fortuna Silver Mines' Brand
Fortuna Silver Mines is positioned for sustainable growth with two low-cost underground operating silver mines
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.8/5
Customer Service
Fortuna Silver Mines NPS
Fortuna Silver Mines's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Fortuna Silver Mines's customers would recommend using the product based on a scale of -100 to 100.
Fortuna Silver Mines Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Fortuna Silver Mines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -50 | Oct 2021 | -50 |
Nov 2021 0 | Nov 2021 | 0 |
Jul 2022 -25 | Jul 2022 | -25 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fortuna Silver Mines Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fortuna Silver Mines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fortuna Silver Mines Product Quality
3.8/5
Fortuna Silver Mines has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortuna Silver Mines' overall Product Quality score rated by its users and customers.
Fortuna Silver Mines Product Information
Fortuna Silver Mines’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Real Estate
Construction
Fortuna Silver Mines Pricing
Fortuna Silver Mines ROI & Value For Money
3.2/5
Fortuna Silver Mines has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortuna Silver Mines' overall ROI score rated by its users and customers.
Fortuna Silver Mines Customer Satisfaction (CSAT)
Fortuna Silver Mines Customer Satisfaction (CSAT) Score
100 / 100
Fortuna Silver Mines has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fortuna Silver Mines Customer Service
3.8/5
Fortuna Silver Mines has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Fortuna Silver Mines' overall Customer Service score rated by its users and customers.
About Fortuna Silver Mines's Customer Service
Address
Piso 5 Av. Jorge Chavez # 154, Miraflores, Vancouver, WA
Website
http://www.fortunasilver.com/s/home.asp
Phone Number
(604)484-4085
Fortuna Silver Mines as an Employer
3.0/5
Fortuna Silver Mines has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Fortuna Silver Mines scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Fortuna Silver Mines would recommend the brand to a friend. ENPS measures how likely Fortuna Silver Mines employees would recommend working at Fortuna Silver Mines to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
