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NPS
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Foster + Partners
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About Foster + Partners' Brand
"Foster Partners is an international studio for architecture and integrated design practices such as public infrastructure, airports and houses."
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Foster + Partners NPS
Foster + Partners's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Foster + Partners's customers would recommend using the product based on a scale of -100 to 100.
Foster + Partners Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Foster + Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 -33 | Jul 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Jun 2023 17 | Jun 2023 | 17 |
Jul 2023 13 | Jul 2023 | 13 |
Mar 2024 0 | Mar 2024 | 0 |
Dec 2024 -10 | Dec 2024 | -10 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foster + Partners Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Foster + Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Foster + Partners Product Quality
3.9/5
Foster + Partners has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Foster + Partners' overall Product Quality score rated by its users and customers.
Foster + Partners Product Information
Foster + Partners’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.fosterandpartners.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Foster + Partners Pricing
Foster + Partners ROI & Value For Money
3.7/5
Foster + Partners has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Foster + Partners Customer Satisfaction (CSAT)
Foster + Partners Customer Satisfaction (CSAT) Score
75 / 100
Foster + Partners has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Foster + Partners Customer Service
3.7/5
Foster + Partners has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Foster + Partners's Customer Service
Address
King, WI
Website
www.fosterandpartners.com
Foster + Partners as an Employer
2.9/5
Foster + Partners has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Foster + Partners scored a 0 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Foster + Partners would recommend the brand to a friend. ENPS measures how likely Foster + Partners employees would recommend working at Foster + Partners to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
